Lenovo

The Firepower of a Fully Dedicated, Best-in-Class Sales and Services Team

As a leader in the computing intelligence space, Lenovo has always been dedicated to providing smarter products, solutions, software and services that their customers and partners can depend on. To accelerate sales, Lenovo was looking for a partner who was agile, global and capable of helping them scale.  

Lenovo expanded its existing partnership with TD SYNNEX in global product distribution by partnering with the company’s services division, Shyft Global Services, for customer management services.  

Shyft developed a telesales program with Lenovo in 2010 and the relationship has since grown from its humble beginnings as a 12-person team into a 190+ person powerhouse supported by certified engineers, inside sales specialists, channel development experts, business analytics gurus, customer service professionals, product training and certification leaders, and more.  

In this case study, you’ll learn:  

• The benefits of an evolving outsourced customer management partnership that scales with your business
• How working with a trusted technology services partner can lead to expanded sales capabilities
• How Lenovo increased its global reach and scalability, enhanced its channel partner program and gained a powerful marketing and acquisition engine 

”Our customers’ needs are constantly evolving. Shyft helps us on our journey to ‘deliver smarter technology for all’ by providing us with the scale, agility and efficiency we need to do so.” 

—Fabio Vieira, Sales Leader, NA Channel Sales, Lenovo