Partnering to enhance customer experience and build customer success
The Tech Data Global Lifecycle Management (GLM) team understands that connecting with a potential customer is only one part of the process when it comes to driving long-term business outcomes. Following up and looking into metrics are also crucial to customer success. Extreme Networks understood the significance of asking customers about their onboarding experience, overall customer experience and cloud subscription renewal process. However, with finite resources dedicated elsewhere, the network equipment company was limited.
Do you find your business in a similar situation? That’s why it’s imperative to partner with a provider who can support your business through every step of the process. Learn how GLM’s customer management services team worked with Extreme Networks to understand detailed customer insights, leading to ROI growth, customer retention and success for new potential customers.
In this case study, you’ll learn more about:
How one successful engagement led to an ongoing partnership