You excel at creating great products and staying on top of the latest technology advances. But dedicating precious capital and resources to manage every hardware and customer touch point can slow down your innovative goals. Tech Data Global Lifecycle Management (GLM) offers end-to-end technology services on both sides of the equation to supplement and support your operations and accelerate your business transformation — without a major capital investment.
From end-point devices to complex rack-mounted systems built specifically to customer needs, GLM’s team of experienced engineers helps you deliver the custom-tailored solutions your customers need without having to invest in additional headcount or infrastructure.
GLM’s purpose-built global supply chain management services enable you to more easily drive efficiencies, lower costs, increase your customers’ visibility into order processing and deliver a seamless experience — all while meeting customers’ unique SLAs.
Grow your revenue by taking your product(s) to market with expert services for channel management and customer success. GLM can manage your channel, enable your reseller and dealer communities and grow your end-user customer base, discovering untapped potential for revenue growth.
Products require momentum when they reach the market. Our technicians go directly to your customers to complete expertly designed deployment services, including installation, implementation and migration — all under your brand. Entrust your supply chain models and the deployment of your technology to GLM to deliver high-quality, end-to-end technology services from day one.
Serve your customers in ways that exceed their expectations. Through GLM’s maintenance and support services and revenue retention programs, you can empower your end users, maintain IT environments, repair hardware and deliver training — keeping your customers engaged throughout every stage of the lifecycle.
Unlock the full value of the circular economy. When technology products reach the end of their useful life, GLM makes it easy to recover value through repair, data erasure and e-cycling services. Our global footprint works in your favor to create a secure, compliant disposal process — all with an agile and flexible infrastructure.
Every transformation journey is unique. GLM can help you accelerate business growth and reach your destination faster by embracing every opportunity along the way.
The game has changed and it’s time to rethink your current business operations and methodologies so you can accelerate your and your customers’ business transformations. This means you need a new type of partner who goes beyond product distribution to manage the end-to-end technology services that you either can’t or no longer want to do yourself. Entrust all, part or a few of your services to GLM and reenvision the way you do business.
Meet customer expectations and global demands with GLM. Modernize your logistics network with flexible, global services and 3PL, fulfillment and hybrid models specially designed to optimize your supply chain, drive efficiencies, reduce costs and release precious capital from your operations. GLM’s supply chain management capabilities include:
Your customers expect and deserve the best experience from you and your product(s). GLM works as an integral part of your team to execute your mission, maximize your channel’s success, expand your pipeline and confidently bring your products to market around the world. GLM’s channel management capabilities include:
GLM’s configuration, customization and integration services enable you to give your customers the products and solutions they’re looking for without investing in additional headcount or infrastructure. Increase your profitability, avoid capital outlay, scale quickly and deliver custom-tailored solutions — from endpoint devices to complex rack-mounted systems. GLM’s integration capabilities include:
Maximize IT value and allow your customers to experience all the benefits of your technology from day one by adding the global resources of GLM to extend or outsource your service delivery capabilities. With GLM’s multi-platform–certified IT professionals and broad scope of technical capabilities worldwide for multi-site deployment and migrations, your internal resources can focus on developing innovative strategies to serve your customers. GLM’s deployment capabilities include:
You reach a new velocity of success when your end users are informed, fully supported and successful while using your products to meet their objectives. GLM proactively engages your customers, provides support and encourages product adoption and value realization — ultimately elevating customer relationships, increasing confidence in your brand and generating lasting customer loyalty. GLM’s customer success capabilities include:
Rapidly educate and empower your customers, employees and partners on your products and the value they bring with GLM as your single dedicated certification and training provider. Maintain your competitive edge by ensuring you build the right skills into your ecosystem. GLM’s certification and training capabilities include:
Keep your customers engaged with your brand throughout and beyond the support contract with GLM as your single provider for all in- and out-of-warranty maintenance and end-of-service-life support. Give your end users the experience of exceptional white-labeled maintenance and support services delivered by highly responsive, multi-platform–certified technicians. GLM’s maintenance and support capabilities include:
Every customer interaction represents a valuable opportunity for ongoing engagement, traction and revenue retention. Capture all opportunities through GLM with enticing and relevant incentives and sales campaigns that keep your partners and customers interested in your brand. GLM’s revenue retention capabilities include:
The facilities, resources and capital required for comprehensive reverse logistics and circular economy support can place a significant strain on budgets and product delivery timelines. Delivered by expert engineers and trained technicians in state-of-the-art facilities across the globe, GLM’s scalable repair services cover the full spectrum of IT products, helping you to maintain customer loyalty, reduce costs and free up capital. GLM’s repair capabilities include:
Managing end-of-life services requires secure facilities, compliant procedures and responsible engineers — and GLM has it all. Reduce complexity, recover additional value, protect your customers’ reputations and secure your place in the circular economy with GLM’s complete IT asset disposition (ITAD) services. Our certified engineers and quality standard processes help to maximize product value and determine the best, safest outcome for your customers’ aging IT equipment. GLM’s ITAD capabilities include:
—Yoshihiro Nishi, President and CEO, Fujitsu America, Inc.
—Director of Sales and Support, International Electronics Manufacturer
—Director of Logistics - Electronics Manufacturer
—VP of Professional Services, OEM
—VP of Professional Services, OEM