Supply Chain Management 

We build flexibility into your supply chain to increase visibility, drive efficiency and lower costs. Our expert team designs 3PL, fulfillment and hybrid models to optimize your supply chain, reduce costs and release precious capital from your operations.

The Strongest Link in Your Supply Chain

Outsource all or part of your supply chain and free up your resources elsewhere with our powerful supply chain alternatives. We quickly integrate our complete range of fulfillment, inventory management and 3PL resources into your operation to improve efficiency, lower costs and help you scale as your business grows.

supply chain management services cash flow

Cash Flow

Tech Data improves cash flow by optimizing your inventory position.

supply chain management services consistency

Inventory Velocity

Improve inventory turns while maintaining high fill rates and strong customer service.

supply chain management services customer satisfaction

Customer Satisfaction

Improve time to market by optimizing transportation and logistics.

supply chain management services cost reduction

Cost Reduction

Reduce fixed costs and free up capital by leveraging Tech Data's infrastructure.

supply chain management services revenue growth

Revenue Growth

Generate new sales with best-practice pricing and promotion.

supply chain management services seamless experience

Seamless Experience

Our implementation process ensures a smooth transition without impacting your business operations.

Sharpening your supply chain processes...

Tech Data transformed a world-class electronics company into an award winner in supply chain.

Industry Drivers

Ninety percent of our customers say transportation, labor and inventory are their biggest supply chain cost drivers. With more than 40 years' experience at the center of the technology supply chain, Tech Data can help you rethink yours to streamline operations, reduce costs and sharpen your competitiveness.

Supply Chain Management Industry Pressures
Customer Experience
Supply Chain Management Services Customer Experience 2-1

With your customer in mind

We live in an era of instant gratification. Your customers want easy purchasing, tracking and support. They want to purchase an experience—not just a product or service. Customer-centric supply chain initiatives can add and protect value and set you apart from your competition.

Delivery Services

We maintain 99.8 percent delivery for same-day shipping and 99.99 percent for priority shipments thanks to our network of warehouses and logistics centers. We leverage our geographic presence to shorten time to market and reduce transportation costs. This offers a superior customer experience and improves your profit.

E-Commerce

Your customers deserve easy access to the products they want under your brand umbrella. Tech Data builds and hosts e-commerce sites that enable customers, dealers and reseller to place orders and track deliveries. We optimize user experiences with an efficient and quality web-based e-commerce portal.

Financial Services

Tech Data’s credit policies and procedures expand your customers’ payment options by leveraging payment terms such as net, cash discount and tiered payments as well as credit card, flooring, leasing and prepay options. We also offer internet payment and billing in addition to late payment charging.

Order Tracking and Customer Support

Your customers demand real-time updates on their parcels—and we provide it to online, via email and over the phone. We assist with order tracking, claims management and returns. Our dynamic alert capabilities also provide your customers with event-based alerts such as shipment and delivery notifications.

Analytics
Supply Chain Management Services Visibility

Supply chain visibility

Only 6 percent of companies can claim to have full supply chain visibility, according to a study published in 2017. Tech Data provides visibility into the entire supply chain. This makes it possible to identify areas for optimization, better quality and cost reduction. Our experts also offer reports, analysis and recommendations to reduce risk, improve lead time and identify shortages and quality issues.  

Reports and Dashboards

We offer suites of reporting and analytics that run the gamut for supply chain management—from purchasing and planning to order management and delivery tracking and tracing and extending through collections and receivables.

Performance Management

We offer analytics drawn from backorder and receiving performance, picking performance and other key performance indicators. We use a management-by-exception approach to explain issues and variances and devise solutions. Our approach includes completing monthly budget and variance reports, soliciting organization feedback and identifying the root causes for all issues.

Planning and Forecasting

Tech Data forecasts market demands and produces a demand plan that offers robust alert monitoring to enable buyers to quickly react or proactively resolve issues. The Demand Planning Tool provides visibility to everything needed at the material level, making it easier to manage inventory and engage with supply planners.

Continuous Improvement

We monitor all processes and results, offering continuous supply chain improvement and optimization. Our goal is to ensure a streamlined, well-functioning supply chain at all times and at all stages.

Flexibility
Supply Chain Management Services Flexibility 2-1

Built to your needs

Your business is one of a kind, and we assess your unique needs to build a business-specific solution that will make your goals a reality. We can take the lead in back- and front-office options—or combine the two. We adapt to a wide range of go-to-market models and harness our geographic presence, size and scale to flex up and down.

3PL Model

Tech Data serves as an outsourced warehousing and logistics service provider. We don’t buy or own your product inventory. This model offers elasticity in your operations using our world-class logistics, systems and processes, while you maintain other core functions, such as inventory management.

Fulfillment Model

In this model, Tech Data manages order taking, warehousing, inbound and outbound logistics, credit and collections. You maintain a direct sales relationship and continue to set prices. This model offers a repeatable and consistent customer experience, accelerated cash cycle time, superior order cycle time and management of pricing, promotion and trailing credit.

Hybrid Model

In a hybrid model, you use a combination of the basic 3PL and fulfillment models for a subset of your customers. The entire inventory is consigned, allowing you to use one pool of inventory to execute multiple go-to-market strategies.

Optimization
Supply Chain Management Services Expertise-1

Leveraging best practices

Four decades of distribution experience and a team of supply chain management experts allow us to fully optimize your supply chain with best-in-class tools, processes and metrics. We assess the environment to determine which solution is most effective, ensure regulatory compliance, inspect for quality and optimize storage. Many of our team members hold APICS certifications, are certified project managers, or have degrees in supply chain management.

Assessment

We evaluate your organization and offer solutions tailored to your operations. We also look at your geographic needs to suggest the best location within our network of facilities. Lastly, we assess your freight and transportation costs to determine how our carrier-agnostic network of transportation partners will add value.

Regulatory Compliance

Our formal Corporate Regulatory Compliance Department protects your business from fines and other penalties. We ensure that you are compliant with relevant global import/export regulations, as well as dangerous goods/hazardous materials and money laundering laws. Our team boasts experts in local, federal/country and international regulations.

Quality Assurance

A rigorous quality assurance process improves customer satisfaction and mitigates shrinkage and other unnecessary costs. Our inspection process assesses for shortages, damages and incorrect products.

Storage Optimization

Optimal storage saves time and money while protecting your inventory. We assess your operations to offer efficient and collaborative inventory management practices. Our assessment focuses on optimization without negatively impacting receiving, storing, picking, packing and shipping—saving you time and money.

Certifications

Our team members are experts in their fields. Most are trained in both sales and operations and many hold APICS certifications or are certified project managers. Others on our team have supply chain management degrees, training in advanced modeling and analytics, or Lean Six Sigma certifications.

Operations
Supply Chain Management Services Chain Reduced Complexity

Reducing complexity

Tech Data can manage your dealer and customer community, reducing the need for administration. We can assume order taking, invoicing, purchasing, planning and daily customer interaction. This administration and SG&A reduction frees you to focus on your core differentiators. It reduces transactional tasks associated with taking orders and can produce a more consistent customer experience without increasing costs.

Global Operations

With team members available globally, we are already wherever you and your customers are. Our global systems and tools allow us to reach your customers and efficiently work with your team.

Carrier Agnostic

Our shipping process is carrier agnostic. This allows us to assess carrier performance and select the most efficient and affordable carrier for your needs. We conduct a consolidated volume analysis, measure quality and claims reporting and develop metrics on all carrier partners. Our consistent monitoring allows us to ensure carriers meet service level agreements.

Full Solution

With global lifecycle management services, we can support you at every stage of your product's lifecycle. Our comprehensive solutions include everything from system and storage configuration and integration to IT asset disposition. Simplify your operations with a single technology partner.

Supply Chain Management Services Customer Experience 2-1

With your customer in mind

We live in an era of instant gratification. Your customers want easy purchasing, tracking and support. They want to purchase an experience—not just a product or service. Customer-centric supply chain initiatives can add and protect value and set you apart from your competition.

Delivery Services

We maintain 99.8 percent delivery for same-day shipping and 99.99 percent for priority shipments thanks to our network of warehouses and logistics centers. We leverage our geographic presence to shorten time to market and reduce transportation costs. This offers a superior customer experience and improves your profit.

E-Commerce

Your customers deserve easy access to the products they want under your brand umbrella. Tech Data builds and hosts e-commerce sites that enable customers, dealers and reseller to place orders and track deliveries. We optimize user experiences with an efficient and quality web-based e-commerce portal.

Financial Services

Tech Data’s credit policies and procedures expand your customers’ payment options by leveraging payment terms such as net, cash discount and tiered payments as well as credit card, flooring, leasing and prepay options. We also offer internet payment and billing in addition to late payment charging.

Order Tracking and Customer Support

Your customers demand real-time updates on their parcels—and we provide it to online, via email and over the phone. We assist with order tracking, claims management and returns. Our dynamic alert capabilities also provide your customers with event-based alerts such as shipment and delivery notifications.

Supply Chain Management Services Visibility

Supply chain visibility

Only 6 percent of companies can claim to have full supply chain visibility, according to a study published in 2017. Tech Data provides visibility into the entire supply chain. This makes it possible to identify areas for optimization, better quality and cost reduction. Our experts also offer reports, analysis and recommendations to reduce risk, improve lead time and identify shortages and quality issues.  

Reports and Dashboards

We offer suites of reporting and analytics that run the gamut for supply chain management—from purchasing and planning to order management and delivery tracking and tracing and extending through collections and receivables.

Performance Management

We offer analytics drawn from backorder and receiving performance, picking performance and other key performance indicators. We use a management-by-exception approach to explain issues and variances and devise solutions. Our approach includes completing monthly budget and variance reports, soliciting organization feedback and identifying the root causes for all issues.

Planning and Forecasting

Tech Data forecasts market demands and produces a demand plan that offers robust alert monitoring to enable buyers to quickly react or proactively resolve issues. The Demand Planning Tool provides visibility to everything needed at the material level, making it easier to manage inventory and engage with supply planners.

Continuous Improvement

We monitor all processes and results, offering continuous supply chain improvement and optimization. Our goal is to ensure a streamlined, well-functioning supply chain at all times and at all stages.

Supply Chain Management Services Flexibility 2-1

Built to your needs

Your business is one of a kind, and we assess your unique needs to build a business-specific solution that will make your goals a reality. We can take the lead in back- and front-office options—or combine the two. We adapt to a wide range of go-to-market models and harness our geographic presence, size and scale to flex up and down.

3PL Model

Tech Data serves as an outsourced warehousing and logistics service provider. We don’t buy or own your product inventory. This model offers elasticity in your operations using our world-class logistics, systems and processes, while you maintain other core functions, such as inventory management.

Fulfillment Model

In this model, Tech Data manages order taking, warehousing, inbound and outbound logistics, credit and collections. You maintain a direct sales relationship and continue to set prices. This model offers a repeatable and consistent customer experience, accelerated cash cycle time, superior order cycle time and management of pricing, promotion and trailing credit.

Hybrid Model

In a hybrid model, you use a combination of the basic 3PL and fulfillment models for a subset of your customers. The entire inventory is consigned, allowing you to use one pool of inventory to execute multiple go-to-market strategies.

Supply Chain Management Services Expertise-1

Leveraging best practices

Four decades of distribution experience and a team of supply chain management experts allow us to fully optimize your supply chain with best-in-class tools, processes and metrics. We assess the environment to determine which solution is most effective, ensure regulatory compliance, inspect for quality and optimize storage. Many of our team members hold APICS certifications, are certified project managers, or have degrees in supply chain management.

Assessment

We evaluate your organization and offer solutions tailored to your operations. We also look at your geographic needs to suggest the best location within our network of facilities. Lastly, we assess your freight and transportation costs to determine how our carrier-agnostic network of transportation partners will add value.

Regulatory Compliance

Our formal Corporate Regulatory Compliance Department protects your business from fines and other penalties. We ensure that you are compliant with relevant global import/export regulations, as well as dangerous goods/hazardous materials and money laundering laws. Our team boasts experts in local, federal/country and international regulations.

Quality Assurance

A rigorous quality assurance process improves customer satisfaction and mitigates shrinkage and other unnecessary costs. Our inspection process assesses for shortages, damages and incorrect products.

Storage Optimization

Optimal storage saves time and money while protecting your inventory. We assess your operations to offer efficient and collaborative inventory management practices. Our assessment focuses on optimization without negatively impacting receiving, storing, picking, packing and shipping—saving you time and money.

Certifications

Our team members are experts in their fields. Most are trained in both sales and operations and many hold APICS certifications or are certified project managers. Others on our team have supply chain management degrees, training in advanced modeling and analytics, or Lean Six Sigma certifications.

Supply Chain Management Services Chain Reduced Complexity

Reducing complexity

Tech Data can manage your dealer and customer community, reducing the need for administration. We can assume order taking, invoicing, purchasing, planning and daily customer interaction. This administration and SG&A reduction frees you to focus on your core differentiators. It reduces transactional tasks associated with taking orders and can produce a more consistent customer experience without increasing costs.

Global Operations

With team members available globally, we are already wherever you and your customers are. Our global systems and tools allow us to reach your customers and efficiently work with your team.

Carrier Agnostic

Our shipping process is carrier agnostic. This allows us to assess carrier performance and select the most efficient and affordable carrier for your needs. We conduct a consolidated volume analysis, measure quality and claims reporting and develop metrics on all carrier partners. Our consistent monitoring allows us to ensure carriers meet service level agreements.

Full Solution

With global lifecycle management services, we can support you at every stage of your product's lifecycle. Our comprehensive solutions include everything from system and storage configuration and integration to IT asset disposition. Simplify your operations with a single technology partner.

Supply Chain Capabilities

Our industry-leading suite of supply chain capabilities streamlines your supply chain and offers an unmatched customer experience. Expert supply chain management frees your resources to focus on your company’s core differentiators.

Inventory Management

Tech Data partners with your team to streamline planning, forecasting and replenishment processes that save you time and money and enhance your end-to-end supply chain integration. Our solutions include:

  • SKU-level visibility
  • Planning, forecasting and replenishment processes
  • Involvement in the entire lifecycle of your products
  • Optimizing supply while minimizing costs
Pricing and Promotions

Our supply chain management team helps OEMs manage pricing structures and uncover promotional opportunities from new product introduction to end-of-life. We’re constantly thinking about your bottom line and use numerous strategies to assist with pricing and promotions, including:

  • Strategic pricing motions and promotions
  • Price management
  • Pricing and sales reporting
  • Fast and accurate entry of special pricing
  • Expertise in all types of special pricing
  • Ability to handle several entry modes
  • Excellent customer service
  • Individual order review
  • Robust and flexible pricing engine
  • Flexible pricing methodologies
Financial Services

Tech Data identifies funding sources to offset your costs. We also boast a full suite of financial services, including invoicing, accounts receivable and payables management. This offers you a stronger balance sheet. We help with:

  • Identifying funding sources
  • Leveraging assets and using reseller credit
  • Billing and accounts receivable and payables services
  • Credit limit management
  • Pass-through of desired terms
  • Relationships with numerous financial services providers
  • Dedicated partner teams
  • Mixed vendor accounts

Our third-party relationships include:

  • GE Capital Services
  • Castle Pines Capital/Wells Fargo
  • IBM Global Financial
  • DLL
  • TCF Inventory Finance
  • Visa, MasterCard and Discover
Pre- and Post-Sales Support

Our supply chain specialists offer you peace of mind by supporting your products with a mix of order fulfillment, claims management, credit and return services, pricing protection and more. We offer:

  • Comprehensive pre- and post-sales support
  • Order fulfillment
  • Claims management
  • Trailing credit
  • Returns administration
  • Price protection
  • Relationship-focused regional business development
  • Joint calls with partner account owners
  • Compensation alignment
Warehousing and Distribution

With strategically located secure warehousing, Tech Data delivers rapid access and quality inventory management, while leveraging transportation hubs near your customers. Our dedicated inventory control teams ensure accuracy and operational efficiencies. We support our customers with:

  • Secure product warehousing
  • Fulfillment centers around the world
  • Inventory transport
  • Kitting
  • Quarantine
  • Labeling
  • Localization
  • Special projects
  • Inventory control
  • Reworks, updates and more
Transportation Management

Our shipping network is carrier neutral, allowing us to ship products anywhere in the world while offering consolidated invoicing and regular pricing. Our approach to transportation management includes:

  • Performance metrics
  • Consolidated invoicing
  • Small parcel shipping
  • LTL and FTL options
  • White-glove delivery
  • Delivery time options
  • Online delivery proof
  • Routing guide compliance
  • Delivery against fixed and ad hoc booking slots
  • Late order intake
  • Post-midnight carrier hub departures
  • Just-in-time (JIT) delivery
Order Management

Let Tech Data use its comprehensive customer validation and optimized practices to manage intake. We service commercial, government, education and healthcare markets, with comprehensive solutions for each. Our team expertly handles:

  • Allocation management
  • Order expediting
  • Tracking
  • Troubleshooting
  • RMA handling
  • Inspection, testing and grading
  • Re-boxing, repair and refurbishment
  • Returns (stock, supplier) and action
E-Commerce

We optimize user experience from front-end interface to back-end API. We manage and analyze your transactions to give you:

  • Visibility
  • Forecasting
  • Cost reductions
  • An easy buying experience for customers
  • Full reporting
  • Forecasts for future requirements
Import and Export Management

We manage imports and exports from our command central. Our team includes import/export professionals and Tech Data’s Regulatory Compliance Department, supporting every step of the import and export management process. 

Our import management services include: 

  • Tracking and monitoring shipments
  • Checkpoints throughout the supply chain
  • Communication with your customs broker
  • Proper communication of booking information
  • Ensuring proper information for pre-clearance
  • Ensuring availability of goods for pickup
  • Internal handoffs to Tech Data Logistics

We support export management with:

  • Compliant commercial invoices using compliance data that you supply
  • Export coordination service
  • Shipping labels, manifests and packing lists
  • Handoff to the freight forwarder you contract
  • Records retention for commercial invoices
Supply Chain Management Services Process

Business Outcomes-Driven Process

Tech Data’s global lifecycle management services offer end-to-end product and customer lifecycle services with one goal: freeing you to focus on the road ahead. We listen to you, then devise and implement creative solutions to tackle your challenges. Tech Data leverages its global service delivery capabilities to help you succeed and grow.

01

Listening

Tech Data’s Global Lifecycle Management Services team wants to know what you need. Share your goals, and we’ll find ways to help you achieve them.

02

Learning

We ask questions, challenge assumptions, use industry best practices and leverage four decades of experience to fully understand your challenges, so that we can develop the most effective solutions.

03

Design

We work with you to design the best solution that brings your goals to fruition. We leverage internal and external tools, systems and resources, and we consider your processes and tools to achieve optimal results.

04

Implementation

Our proven program implementation approach gets you up and running without disrupting operations. Technology enhancements, transition planning, expert support, exploration of adjacent transformation possibilities and process mapping ensure seamless implementation.

05

Results & Outcomes

Tech Data solves the unique challenges your business faces—reviewing results, gathering feedback and adapting as necessary to ensure we achieve the outcomes you expect.

Why Tech Data? For more than 40 years, we have been consistently in tune with customer needs, despite shifting market winds and changing technologies. Our world-class sales and support team brings deep expertise to every challenge you face—now and in the future. We’ll be here as long as you are.

30+

25M+

60+

$5.3B

Supply Chain Management Services by Tech Data 3

"Tech Data hit on all cylinders for us with their supply chain solution when we looked at alternatives to save cost. Their solution helped us improve our lead time, significantly reduce damaged deliveries and even increase our product offerings to our customers. With Tech Data’s supply chain expertise guiding our processes, we’ve been able to redeploy investments to drive more revenue for our business."

Director of Logistics, Electronics Manufacturer

Resources

Thumbnail_GLM_SCMS_Global_OEM_CaseStudy_Final_0119

Case Study

Super-sized Supply Chain Solutions? No Problem.

Learn More
sharpen your supply chain management processes

Case Study

Sharpening Your Supply Chain Processes

Learn More
Thumbnail_GLM_SupplyChain_OEM_Datasheet_Final_0119

Datasheet

Supply Chain Management Services

Learn More

Customers are asking for more every day. And we're here to listen.

It all starts with a conversation. So let's talk.

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