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Revenue Retention 

Full lifecycle management requires more than recruiting partners and making new sales. Each customer engagement represents a valuable opportunity for ongoing engagement, traction and revenue retention.

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Leave No Opportunities Behind

Your Tech Data team executes your mission from first contact through continual re-engagement to proactively extend value-added services to partners and customers. We help you capture additional revenue through account management, upselling, cross-selling, contract renewals and more.

Revenue Retention Services Customer Retention

Customer Retention

Maximize customer satisfaction and lifetime value.

Revenue Retention Services Increased Revenue

Increased Revenue

Deepen customer relationships through upselling and cross-selling.

Revenue Retention Services Customer Lifetime Value

Customer Lifetime Value

Increase overall lifetime value with renewal management.

Revenue Retention Services Renewal Cycles

Improved Renewal Cycles

Streamline and monitor the renewal process with every customer.

Revenue Retention Services Churn Reduction

Churn Reduction

Engage customers to drive interest in your brand and offerings.

Revenue Retention Accurate Forecasting

Accurate Forecasting

Predict trends and respond proactively to market demands.

Case Study

See how Tech Data helped one OEM with everything from product renewals and peripheral sales to new client outreach so they could focus on the road ahead.

Industry Drivers

Every customer represents value for your business, but the focus on high-value accounts can leave other opportunities unnurtured. Your Tech Data team expertly maintains all contracts, for both hardware and software, and nurtures every customer from the smallest to the largest, so that you retain every possible opportunity for revenue.

Retain Revenue with Tech Data
Customer Experience
Revenue Retention through Customer Advocacy

Drive customer advocacy

Loyal customers result from great solutions and positive customer experiences. Our team engages with your customers throughout the entire lifecycle with a consistent approach that builds and retains revenue while creating loyal brand advocates who use and champion your brand.

Renewal Specialists

Your customers want a personal experience from a vendor that cares about their overall business success. Renewal services therefore require a white-glove service that goes beyond reselling to providing a seamless experience and keeping customers engaged with your brand. Our renewals team is dedicated to the ongoing success of your customers, helping them build solutions that solve challenges and drive innovation on a foundation of their favorite products—yours.

Simple Process

No one wants to deal with a complicated procurement processes. Make your purchase and renewal processes easy for your customers with simplified engagement models built from proven methodologies and executed by Tech Data’s expert team.

Timely Renewals

Your customers are busy running their business and don’t want the hassle of keeping track of every contract. Stay ahead of expirations with tracking systems and a team that engages with customers on your behalf, providing timely reminders for renewal. Then, let Tech Data take the worry out of customer relationship management. We’ll be ready to handle all aspects of renewal before your contracts lapse.

Customer Feedback

The voice of your customers is the best measure for the success of your products, so it’s important to know where you stand with them. We provide valuable feedback that can help you assess at-risk situations and respond proactively, through surveys and customer touchpoints. You’ll minimize the possibility of lost revenue, and you’ll increase satisfaction while making each customer feel valued by your company.

Analytics
Visibility into Revenue Retention Services Lifecycle

Total visibility

Greater visibility across revenue streams allows you to prioritize efforts and put resources toward the areas with the most impact. We gather, calculate and analyze the metrics that matter to you and provide regular reports and forecasts so we can continually drive your business toward success.

Renewal Management

Data integrity and validity are critical to successful forecasting. Let our data experts scrub and profile your available renewal opportunities and determine the best chances for conversion. With your data-driven reports, you can prioritize your efforts, spend less energy (and money) on renewals and maximize your revenue outcomes.

Pipeline Analysis

With data-driven dashboards, you can analyze your pipeline from multiple angles, including by region, closing probability, distributor, segments, product lines and more, allowing you to find what’s working and focus your efforts. We provide the dashboards and can help you monitor sales and target opportunities. Your dedicated Tech Data team members will gain a greater understanding of seller performance so they can tune their efforts. And with the clear pictures your dashboards provide, our team helps your resellers improve coordination with end users to maximize resell and renewal opportunities.

Activity Reporting

Reseller engagement is a critical indicator of future success for your business. But with a wide ecosystem of resellers in multiple segments and geolocations, monitoring the actions of your partners can quickly become burdensome. Through automated tools and continual reseller relationship monitoring, your Tech Data team keeps track of who is making calls on your behalf, how long they’re engaging with customers, how many emails they’re sending, where you fall in their account planning and more. We can then use those metrics to keep your active sellers engaged while re-engaging with inactive resellers to nurture the relationship and keep you on their line cards.

Historical Data Analysis

Knowing where you’ve been can help lay the foundation for where you are headed, but only if you have a clear and complete picture. We keep track of your sales history, market position, customer metrics, reseller engagement and more, and we compare it against data-fueled best practices. We can help you identify patterns, refine the sales strategy, focus efforts toward successful practices, and even enable new sales approaches that capitalize on the latest trends.

Optimization
Optimize your Revenue Retention Services

Optimize renewals

Leverage more than 40 years of sales experience to boost your revenue retention and continually drive customer advocacy. With proven processes and best-in-class tools, your Tech Data team optimizes your contract renewals to maximize customer retention and lifetime value.

Business Assessment

Your business has objectives that are as unique as your products. Our team uses your mission and goals to gain a firm understanding of your business and your ecosystem. Then, we help you elevate your program while continually monitoring, reassessing and tailoring your solution to your fit your operational model while maximizing your outcomes.

Renewals Process

Never miss out on an opportunity for renewals again. With targeted, relevant and personalized communications delivered through impactful renewals processes, we reduce the chance for lapsed contracts due to human error. Our process includes follow-up and follow-through protocols to proactively contact your customers in conjunction with our automated practices, further increasing the likelihood of revenue retention across your entire customer base.

Sales Coverage

Optimal renewal coverage starts with a deep understanding of customers and trends. Our analytics team can help you deploy the best strategy to optimize your contract renewals. We focus first on your high-value renewals, while still leaving no opportunity behind. Our best practices accelerate your time to revenue while maximizing the total number of customers retained over time.

Operations
Revenue Lifecycle Management without Complexity

Reduced complexity

Focus your precious resources on your most strategic initiatives and let Tech Data do the rest. With our global reach and dedication to your mission, you can simplify your operations by consolidating multiple sales channels into oneTech Dataand give your customers a single-vendor experience that you and your customers will appreciate and trust.

Global Operations

Today’s business world is global, and you may have opportunities outside your current areas of operation. Whether you’re already a global supplier or want to expand into new geographic locations, we can help you achieve your global ambitions. Our multilingual team and international IT distribution business units understand how to conduct business on a worldwide platform. We can help you engage with partners and customers in English, Spanish, Portuguese, French and German-speaking regions*.

*Additional languages are available upon request.

Dedicated Team

No two businesses operate the same way, nor do they have the same goals. That’s why your Tech Data team is dedicated to your mission and staffed based on your desired program volumes. While we offer end-to-end customer lifecycle management, your program is tailored to your needs, and you pay for only the services you use. Your dedicated team works seamlessly with your business, presenting a unified face to your partners and customers using your brand, logos and unique voice.

Back-office Staff

Invoicing, collections and other back-office responsibilities require valuable time and a high level of diligence to be effective. We can relieve your staff of these burdensome tasks, working either directly with your customers or through qualified resellers. Your Tech Data team drives efficiency into your back-office tasks to maximize revenue while freeing your staff to take on more high-value initiatives that drive your business forward.

Software Compliance

License misuse is a potential source of lost revenue that can be easily overlooked and difficult to uncover. Mitigate the risk of software non-compliance with our risk assessments and customer audits, and recapture revenue through additional licenses and continual monitoring.

Revenue Retention through Customer Advocacy

Drive customer advocacy

Loyal customers result from great solutions and positive customer experiences. Our team engages with your customers throughout the entire lifecycle with a consistent approach that builds and retains revenue while creating loyal brand advocates who use and champion your brand.

Renewal Specialists

Your customers want a personal experience from a vendor that cares about their overall business success. Renewal services therefore require a white-glove service that goes beyond reselling to providing a seamless experience and keeping customers engaged with your brand. Our renewals team is dedicated to the ongoing success of your customers, helping them build solutions that solve challenges and drive innovation on a foundation of their favorite products—yours.

Simple Process

No one wants to deal with a complicated procurement processes. Make your purchase and renewal processes easy for your customers with simplified engagement models built from proven methodologies and executed by Tech Data’s expert team.

Timely Renewals

Your customers are busy running their business and don’t want the hassle of keeping track of every contract. Stay ahead of expirations with tracking systems and a team that engages with customers on your behalf, providing timely reminders for renewal. Then, let Tech Data take the worry out of customer relationship management. We’ll be ready to handle all aspects of renewal before your contracts lapse.

Customer Feedback

The voice of your customers is the best measure for the success of your products, so it’s important to know where you stand with them. We provide valuable feedback that can help you assess at-risk situations and respond proactively, through surveys and customer touchpoints. You’ll minimize the possibility of lost revenue, and you’ll increase satisfaction while making each customer feel valued by your company.

Visibility into Revenue Retention Services Lifecycle

Total visibility

Greater visibility across revenue streams allows you to prioritize efforts and put resources toward the areas with the most impact. We gather, calculate and analyze the metrics that matter to you and provide regular reports and forecasts so we can continually drive your business toward success.

Renewal Management

Data integrity and validity are critical to successful forecasting. Let our data experts scrub and profile your available renewal opportunities and determine the best chances for conversion. With your data-driven reports, you can prioritize your efforts, spend less energy (and money) on renewals and maximize your revenue outcomes.

Pipeline Analysis

With data-driven dashboards, you can analyze your pipeline from multiple angles, including by region, closing probability, distributor, segments, product lines and more, allowing you to find what’s working and focus your efforts. We provide the dashboards and can help you monitor sales and target opportunities. Your dedicated Tech Data team members will gain a greater understanding of seller performance so they can tune their efforts. And with the clear pictures your dashboards provide, our team helps your resellers improve coordination with end users to maximize resell and renewal opportunities.

Activity Reporting

Reseller engagement is a critical indicator of future success for your business. But with a wide ecosystem of resellers in multiple segments and geolocations, monitoring the actions of your partners can quickly become burdensome. Through automated tools and continual reseller relationship monitoring, your Tech Data team keeps track of who is making calls on your behalf, how long they’re engaging with customers, how many emails they’re sending, where you fall in their account planning and more. We can then use those metrics to keep your active sellers engaged while re-engaging with inactive resellers to nurture the relationship and keep you on their line cards.

Historical Data Analysis

Knowing where you’ve been can help lay the foundation for where you are headed, but only if you have a clear and complete picture. We keep track of your sales history, market position, customer metrics, reseller engagement and more, and we compare it against data-fueled best practices. We can help you identify patterns, refine the sales strategy, focus efforts toward successful practices, and even enable new sales approaches that capitalize on the latest trends.

Optimize your Revenue Retention Services

Optimize renewals

Leverage more than 40 years of sales experience to boost your revenue retention and continually drive customer advocacy. With proven processes and best-in-class tools, your Tech Data team optimizes your contract renewals to maximize customer retention and lifetime value.

Business Assessment

Your business has objectives that are as unique as your products. Our team uses your mission and goals to gain a firm understanding of your business and your ecosystem. Then, we help you elevate your program while continually monitoring, reassessing and tailoring your solution to your fit your operational model while maximizing your outcomes.

Renewals Process

Never miss out on an opportunity for renewals again. With targeted, relevant and personalized communications delivered through impactful renewals processes, we reduce the chance for lapsed contracts due to human error. Our process includes follow-up and follow-through protocols to proactively contact your customers in conjunction with our automated practices, further increasing the likelihood of revenue retention across your entire customer base.

Sales Coverage

Optimal renewal coverage starts with a deep understanding of customers and trends. Our analytics team can help you deploy the best strategy to optimize your contract renewals. We focus first on your high-value renewals, while still leaving no opportunity behind. Our best practices accelerate your time to revenue while maximizing the total number of customers retained over time.

Revenue Lifecycle Management without Complexity

Reduced complexity

Focus your precious resources on your most strategic initiatives and let Tech Data do the rest. With our global reach and dedication to your mission, you can simplify your operations by consolidating multiple sales channels into oneTech Dataand give your customers a single-vendor experience that you and your customers will appreciate and trust.

Global Operations

Today’s business world is global, and you may have opportunities outside your current areas of operation. Whether you’re already a global supplier or want to expand into new geographic locations, we can help you achieve your global ambitions. Our multilingual team and international IT distribution business units understand how to conduct business on a worldwide platform. We can help you engage with partners and customers in English, Spanish, Portuguese, French and German-speaking regions*.

*Additional languages are available upon request.

Dedicated Team

No two businesses operate the same way, nor do they have the same goals. That’s why your Tech Data team is dedicated to your mission and staffed based on your desired program volumes. While we offer end-to-end customer lifecycle management, your program is tailored to your needs, and you pay for only the services you use. Your dedicated team works seamlessly with your business, presenting a unified face to your partners and customers using your brand, logos and unique voice.

Back-office Staff

Invoicing, collections and other back-office responsibilities require valuable time and a high level of diligence to be effective. We can relieve your staff of these burdensome tasks, working either directly with your customers or through qualified resellers. Your Tech Data team drives efficiency into your back-office tasks to maximize revenue while freeing your staff to take on more high-value initiatives that drive your business forward.

Software Compliance

License misuse is a potential source of lost revenue that can be easily overlooked and difficult to uncover. Mitigate the risk of software non-compliance with our risk assessments and customer audits, and recapture revenue through additional licenses and continual monitoring.

Revenue Retention Capabilities

Your Tech Data team executes your mission to proactively capture revenue for your business. With account management, upselling, cross-selling and more, we extend value-added services to your partners and customers to grow your pipeline and build your ecosystem of loyal brand advocates.

Renewals Management

Your company has data on contract expirations, but it can be unwieldly to decipher and put into action. We’re there to help you engage with customers before contracts lapse so that you can retain every revenue opportunity possible. Services include:

  • Warranty Monitoring
  • Subscription Renewals
  • Proactive Support
  • Contract Positioning



Software License Compliance

Neither you nor your customers want to experience the hassle and cost of license discrepancy or misuse. Your Tech Data team understands your licenses identifies renewal opportunities so that both your customers and your opportunities for increased revenue are protected with:

  • Right-to-Use Discrepancy Identification
  • Proactive License Management



Upsell and Cross-Sell

With our team managing your customer lifecycles, you’ll proactively manage and capitalize on the best cross-sell and upsell paths to drive your reach deeper into each customer account. Then, we can help you capture more revenue with engaging sales campaigns and ongoing support through:

  • Opportunity Identification
  • Sales Campaigns


Tech Data’s Revenue Retention Service Process

Business Outcomes-Driven Process

Tech Data’s global lifecycle management services offer end-to-end product and customer lifecycle services with one goal: freeing you to focus on the road ahead. We listen to you, then devise and implement creative solutions to tackle your challenges. Tech Data leverages its global service delivery capabilities to help you succeed and grow.

01

Listening

Tech Data’s Global Lifecycle Management Services team wants to know what you need. Share your goals, and we’ll find ways to help you achieve them.

02

Learning

We ask questions, challenge assumptions, use industry best practices and leverage four decades of experience to fully understand your challenges, so that we can develop the most effective solutions.

03

Design

We work with you to design the best solution that brings your goals to fruition. We leverage internal and external tools, systems and resources, and we consider your processes and tools to achieve optimal results.

04

Implementation

Our proven program implementation approach gets you up and running without disrupting operations. Technology enhancements, transition planning, expert support, exploration of adjacent transformation possibilities and process mapping ensure seamless implementation.

05

Results & Outcomes

Tech Data solves the unique challenges your business faces—reviewing results, gathering feedback and adapting as necessary to ensure we achieve the outcomes you expect.

Why Tech Data? For more than 40 years, we have been consistently in tune with customer needs, despite shifting market winds and changing technologies. Our world-class sales and support team brings deep expertise to every challenge you face—now and in the future. We’ll be here as long as you are.

Here are some of the results our customers have seen:

$2.5M

23%

138%

102%

Revenue Lifecycle Management Services Team

“Tech Data was able to understand our business objectives, and their team was able to integrate seamlessly into our operation. Not only were they great to work with, but they helped us step up our sales and support game.”

Director of Sales and Support, International Electronics Manufacturer

Resources

customer-lifecycle-management-ebook

eBook

Top Four IT Channel Partner Problems E-Book

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Case Study

We’re On Your Team

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Customers are asking for more every day. And we're here to listen.

It all starts with a conversation. So let's talk.

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