Maintenance & Support

When Tech Data becomes your single provider for all in-or-out of warranty maintenance and end-of-life support, your end-users experience quality services delivered by highly responsive technicians who are multi-platform certified.

Keep Your Customers Up and Running

Our extensive network of certified engineers keeps your customers up and running for in- or out-of-warranty products. Minimize your customers’ downtime and offer maintenance—without the hassle of multiple third-party vendors. 

Consistent Service for Hardware Maintenance

Consistent Service

Our certified experts maintain your customers’ technology to your high standards.

Revenue Growth for Hardware Maintenance

Revenue Growth

With expert post-warranty support, easily re-engage with your customers at time of refresh.

Brand Quality

Brand Quality

Your brand is your company’s identity. Trust your certified maintenance support to a brand as reputable as yours.

Customer Service for Hardware Maintenance

Customer Service

We deliver quality service and can manage extended warranties to keep your customers operating at their best.

Human Capital Release for Hardware Maintenance

Human Capital Release

Reduce costs and free up resources by outsourcing maintenance services to an authorized provider with the right expertise.

Customer Retention

Customer Retention

Tech Data re-captures your customers when they’re ready to renew and brings them back to you for authorized service.

Case Study

Tech Data keeps this telecom company up and running with a powerful blend of product parts, labor and technical support 24/7/365.

More Than Just a Warranty Extension

With Tech Data, you gain complete control of the IT asset lifecycle—from design to disposal and everywhere in between. Avoid unauthorized activities that could pose safety, security and economic risks to you and your end-users, including counterfeiting or the installation of third-party parts, with our unmatched brand protection.

Hardware Maintenance Reduces Downtime
Seamless Experience
Seamless Customer Maintenance Program Experience

Go beyond traditional maintenance coverage

When you go beyond the traditional maintenance coverage model, your customers will notice. Tech Data has the ability to handle all of your customers’ on-site and remote maintenance needs – whether they’re in a single or multiple locations - all under one contract. Our certified technicians ensure an exceptional customer experience across the lifecycle of your products.

Single Point of Contact

Having a single point of contact reduces expenses and mitigates risk. We ensure your customers have a seamless, high-quality experience as our dedicated team manages the entire project scope, all with a single provider.

IT Asset Disposition

We offer full end-of-life services for your customers’ aging assets. Let a trusted partner help you get the most value out of your investment, while safely and securely disposing of IT equipment in an economical, eco-friendly way that complies with data destruction and security laws.

Parts Inventory

Tech Data manages your parts in our locations, minimizing your overhead costs and maintaining your inventory levels accurate. We offer secure warehousing at global fulfillment centers, which keeps parts closer to your customers for expedited delivery. We also provide all inventory and transport control for value-added services such as updates and reworks.

Tools and Systems
Hardware Software Maintenance Tools

Maintain visibility into your customers’ IT environment

Your customers need to operate at optimal capacity and don’t need hardware and software issues slowing them down. You can track their equipment through the entire maintenance process. We offer quality data reporting that provides critical information about which parts fail and why.

SLA and Data Management

We serve your customers with an established, proven service delivery methodology. Our scheduling, tracking, managing and reporting tools offer greater visibility into the execution of your customers’ projects.

Reporting and Analytics

You can pull a reporting overview in real time, which offers visibility into the customers’ products that’s customized to fit your needs. Our service management tools offer insight into installation scheduling and tracking, technician training, open ticket management task reporting, SLA detailed reporting, activity reporting, service completion and much more.

Escalation Process

Our escalation plan resolves customer issues in a quick, efficient manner. Our Technical Assistance Center (TAC) proactively escalates cases based on priority levels and customer requests. With four priority levels and service ranging from Level 1 to Level 3, your customers receive quality care 24/7/365.

Best Practices

We have extensive knowledge of top OEM technology brands and years of industry expertise. This allows us to create a unique and high-quality maintenance experience with established service methodologies and proven delivery methods—including tracking and management tools, technician mapping and installation scheduling.

Expertise
Vendor-agnostic Maintenance Services Expertise

Turn risk into opportunity

Unauthorized third parties can compromise the integrity of your hardware solutions and pose a risk to not only you, but also to your end users. Our expert technicians and engineers are trained across multiple platforms to maintain the most complex of IT infrastructure and bridge the gap for your customers. When they’re ready to make the next upgrade, we bring them right back to you.

Multi-Vendor Environment Expertise

Certified engineers across multiple OEM technologies give your customers the exceptional experience of expert maintenance in a multi-vendor environment. We protect your brand and technology from counterfeits as an authorized OEM maintenance provider.

OEM Certifications

Your customers’ IT infrastructures are complex. With more than 2,500 certifications in multi-vendor technologies, our engineers are vendor agnostic and can handle the most complex systems out there.

Engineering Training

Our engineers are certified and trained on your technology—and on all aspects of maintaining hardware and software. Each team member completes rigorous coursework and workshops for on-site installation, troubleshooting, repairs and installation. We train our teams not only on products, but on how and why everything fits together.

Flexibility
Flexible Software Maintenance Program

More team without more capital invested

Reduce complexity by turning your maintenance services to Tech Data. We transform the way you deliver maintenance by becoming a part of your team. Whether your customers are in or outside of their warranty, we’ve got them covered as an authorized maintenance provider. We provide one contract that covers your customers’ needs, while reducing your administrative work and expenses.

Flexible Maintenance Programs

We offer needs-based services delivered on your behalf. Our technical expertise and experience allow us to maintain your products as an authorized provider, protecting your brand and delivering exceptional quality. We cover software and hardware needs under your predetermined SLAs.

Coverage Models

We put the right people in the right place at the right time, serving your customers when they need it most. Our resources enable you to scale up or down—and to choose the coverage model that works best for your customers. Our operational economies of scale offer consistent and reliable services while significantly reducing costs.

Support

Our OEM-certified technology specialists offer levels 1, 2 and 3 support. We respond to your customers on your behalf, consistently delivering the right solutions based on the combination of products and services you choose. We train our team to work with your products and respond to requests for support, however they arrive.

Single Provider
single provider (1)

Brand agnostic because customer platforms aren’t

Our certified technical expertise, gold-standard distribution system, global reach, wide coverage, detailed information reporting and dedicated support teams support your end users’ IT infrastructure. We invest in OEMs to provide support on your behalf and maintain your brand and retention opportunities. Being “OEM-agnostic but OEM-aligned” means we can work in a multi-vendor environment while aligning to each vendor within the environment.

Multi-Regional

With extensive multi-regional coverage, Tech Data deploys certified technicians to provide preventative maintenance, repair, replacement and other hardware services that keep users working with little or no disruption.

Complete Lifecycle Management

Managing the entire lifecycle of technology equipment demands a full spectrum of centrally managed services. Tech Data has the capability to manage your customers’ entire IT lifecycle from design to disposal. Our team helps you determine the best outcomes for aging technology, then works to extend or sunset these investments, maximizing product value.

Channel Reach

We reach end-users on your behalf, driving demand and combating the risks of third-party maintenance. We keep your customers close by simplifying or eliminating channels to end-users, allowing you to build and maintain direct relationships. When you make Tech Data your partner, you benefit from our scale, scope, experience and innovative approach.

Seamless Customer Maintenance Program Experience

Go beyond traditional maintenance coverage

When you go beyond the traditional maintenance coverage model, your customers will notice. Tech Data has the ability to handle all of your customers’ on-site and remote maintenance needs – whether they’re in a single or multiple locations - all under one contract. Our certified technicians ensure an exceptional customer experience across the lifecycle of your products.

Single Point of Contact

Having a single point of contact reduces expenses and mitigates risk. We ensure your customers have a seamless, high-quality experience as our dedicated team manages the entire project scope, all with a single provider.

IT Asset Disposition

We offer full end-of-life services for your customers’ aging assets. Let a trusted partner help you get the most value out of your investment, while safely and securely disposing of IT equipment in an economical, eco-friendly way that complies with data destruction and security laws.

Parts Inventory

Tech Data manages your parts in our locations, minimizing your overhead costs and maintaining your inventory levels accurate. We offer secure warehousing at global fulfillment centers, which keeps parts closer to your customers for expedited delivery. We also provide all inventory and transport control for value-added services such as updates and reworks.

Hardware Software Maintenance Tools

Maintain visibility into your customers’ IT environment

Your customers need to operate at optimal capacity and don’t need hardware and software issues slowing them down. You can track their equipment through the entire maintenance process. We offer quality data reporting that provides critical information about which parts fail and why.

SLA and Data Management

We serve your customers with an established, proven service delivery methodology. Our scheduling, tracking, managing and reporting tools offer greater visibility into the execution of your customers’ projects.

Reporting and Analytics

You can pull a reporting overview in real time, which offers visibility into the customers’ products that’s customized to fit your needs. Our service management tools offer insight into installation scheduling and tracking, technician training, open ticket management task reporting, SLA detailed reporting, activity reporting, service completion and much more.

Escalation Process

Our escalation plan resolves customer issues in a quick, efficient manner. Our Technical Assistance Center (TAC) proactively escalates cases based on priority levels and customer requests. With four priority levels and service ranging from Level 1 to Level 3, your customers receive quality care 24/7/365.

Best Practices

We have extensive knowledge of top OEM technology brands and years of industry expertise. This allows us to create a unique and high-quality maintenance experience with established service methodologies and proven delivery methods—including tracking and management tools, technician mapping and installation scheduling.

Vendor-agnostic Maintenance Services Expertise

Turn risk into opportunity

Unauthorized third parties can compromise the integrity of your hardware solutions and pose a risk to not only you, but also to your end users. Our expert technicians and engineers are trained across multiple platforms to maintain the most complex of IT infrastructure and bridge the gap for your customers. When they’re ready to make the next upgrade, we bring them right back to you.

Multi-Vendor Environment Expertise

Certified engineers across multiple OEM technologies give your customers the exceptional experience of expert maintenance in a multi-vendor environment. We protect your brand and technology from counterfeits as an authorized OEM maintenance provider.

OEM Certifications

Your customers’ IT infrastructures are complex. With more than 2,500 certifications in multi-vendor technologies, our engineers are vendor agnostic and can handle the most complex systems out there.

Engineering Training

Our engineers are certified and trained on your technology—and on all aspects of maintaining hardware and software. Each team member completes rigorous coursework and workshops for on-site installation, troubleshooting, repairs and installation. We train our teams not only on products, but on how and why everything fits together.

Flexible Software Maintenance Program

More team without more capital invested

Reduce complexity by turning your maintenance services to Tech Data. We transform the way you deliver maintenance by becoming a part of your team. Whether your customers are in or outside of their warranty, we’ve got them covered as an authorized maintenance provider. We provide one contract that covers your customers’ needs, while reducing your administrative work and expenses.

Flexible Maintenance Programs

We offer needs-based services delivered on your behalf. Our technical expertise and experience allow us to maintain your products as an authorized provider, protecting your brand and delivering exceptional quality. We cover software and hardware needs under your predetermined SLAs.

Coverage Models

We put the right people in the right place at the right time, serving your customers when they need it most. Our resources enable you to scale up or down—and to choose the coverage model that works best for your customers. Our operational economies of scale offer consistent and reliable services while significantly reducing costs.

Support

Our OEM-certified technology specialists offer levels 1, 2 and 3 support. We respond to your customers on your behalf, consistently delivering the right solutions based on the combination of products and services you choose. We train our team to work with your products and respond to requests for support, however they arrive.

single provider (1)

Brand agnostic because customer platforms aren’t

Our certified technical expertise, gold-standard distribution system, global reach, wide coverage, detailed information reporting and dedicated support teams support your end users’ IT infrastructure. We invest in OEMs to provide support on your behalf and maintain your brand and retention opportunities. Being “OEM-agnostic but OEM-aligned” means we can work in a multi-vendor environment while aligning to each vendor within the environment.

Multi-Regional

With extensive multi-regional coverage, Tech Data deploys certified technicians to provide preventative maintenance, repair, replacement and other hardware services that keep users working with little or no disruption.

Complete Lifecycle Management

Managing the entire lifecycle of technology equipment demands a full spectrum of centrally managed services. Tech Data has the capability to manage your customers’ entire IT lifecycle from design to disposal. Our team helps you determine the best outcomes for aging technology, then works to extend or sunset these investments, maximizing product value.

Channel Reach

We reach end-users on your behalf, driving demand and combating the risks of third-party maintenance. We keep your customers close by simplifying or eliminating channels to end-users, allowing you to build and maintain direct relationships. When you make Tech Data your partner, you benefit from our scale, scope, experience and innovative approach.

Protect Your Customers and Brand

Tech Data boasts in-warranty through end-of-life service programs to maintain your customers’ technology lifecycle needs. We care about your customers’ best interests and deliver exceptional service through our maintenance and support programs. Stay closer to your customers with our single support solution within a multi-vendor environment. No matter what technology your customers use, we have engineers who are trained and certified to work on it.

Infrastructure Software Maintenance

As your authorized maintenance provider, we have the expertise to diagnose issues at the application layer and provide repairs, patches and fixes. Our certified engineers look below the hardware level to find underlying issues. Software analysis allows us to understand the full scope of your customers’ maintenance needs.

  • Remote monitoring
  • Application maintenance
  • Software updates
Hardware Maintenance

Unauthorized third parties can compromise the integrity of your hardware solutions and pose a risk not only to you, but also to your end-users. We are certified and trained experts in your technology, so you can trust that your customers are receiving quality products and quality services, including:

  • Spare parts management
  • Forward stocking
  • Part sourcing
  • Ticketing system
  • White-glove service
  • Pre-imaged hard drive wit break/fix repair
Renewals

Recapturing, retaining and recertifying your existing customers is one of Tech Data’s goals when maintaining IT infrastructures. Our technicians are close to your technology, and we’re close to you. Without expert maintenance, your customers may switch to a third party to provide extended warranty support, so Tech Data turns this risk into real opportunities. We extend and expand your warranty with additional high-value services.

  • Analytics and reporting
  • Warranty monitoring
  • Proactive support contract positioning and sales

Support

In today’s multi-vendor IT environment, unifying support under one roof is almost mandatory. You can trust Tech Data to provide the support services your customers need. Our Technical Assistance Center (TAC) can take support operations off of your hands with a 24/7/365 infrastructure staffed with OEM-certified experts. Our support services include Tier 1, 2 and 3 help desk support and network and desktop management services.

  • Technical Assistance Center
  • Helpdesk services
  • Server, network device and storage device support
  • Software support
  • OEM-certified support programs
  • Delivery management
  • Reporting
Product Maintenance Team

Business Outcomes-Driven Process

Tech Data’s global lifecycle management services offer end-to-end product and customer lifecycle services with one goal: freeing you to focus on the road ahead. We listen to you, then devise and implement creative solutions to tackle your challenges. Tech Data leverages its global service delivery capabilities to help you succeed and grow.

01

Listening

Tech Data’s Global Lifecycle Management Services team wants to know what you need. Share your goals, and we’ll find ways to help you achieve them.

02

Learning

We ask questions, challenge assumptions, use industry best practices and leverage four decades of experience to fully understand your challenges, so that we can develop the most effective solutions.

03

Design

We work with you to design the best solution that brings your goals to fruition. We leverage internal and external tools, systems and resources, and we consider your processes and tools to achieve optimal results.

04

Implementation

Our proven program implementation approach gets you up and running without disrupting operations. Technology enhancements, transition planning, expert support, exploration of adjacent transformation possibilities and process mapping ensure seamless implementation.

05

Results & Outcomes

Tech Data solves the unique challenges your business faces—reviewing results, gathering feedback and adapting as necessary to ensure we achieve the outcomes you expect.

Why Tech Data? For more than 40 years, we have been consistently in tune with customer needs, despite shifting market winds and changing technologies. Our world-class sales and support team brings deep expertise to every challenge you face—now and in the future. We’ll be here as long as you are.

100+

<1%

9K+

60+

Tech Data’s Global Hardware Maintenance Program

“Tech Data put together a solution that not only fixed the problem, but implemented techniques to prevent future events from impacting my client’s ability to run their networks.”

VP of Professional Services, OEM

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Customers are asking for more every day. And we're here to listen.

It all starts with a conversation. So let's talk.

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