Repair

Customer satisfaction and retention depend on quality repairs. Tech Data’s expert engineers and certified technicians repair a full spectrum of hardware.

PC_Tech Data_Lifecycle_Overview_rv5.8 CA (1)

Control the IT Supply Chain and Reduce Costs

Whether data center, end point, peripherals or specialty embedded technology, Tech Data’s comprehensive repair services cover the full spectrum of products. With services like root cause analysis, repair, quality testing, packaging and shipping back to your customer, we give you the freedom to focus on your next big project.

Quality-repairs-create-seamless-experiences

Seamless Experience

We handle hardware acquisition, repairs, sending it back and everything in between.

Build-customer-confidence

Customer Confidence

Your customers can be confident that their hardware will be repaired quickly and with the quality they expect from you.

Diagnose-it-product-upgrades

Quick Diagnostics

Our diagnostics will uncover product upgrade opportunities so you can provide customers upgrades sooner, building greater customer loyalty.

Depot-repair-experts-control-quality

Quality Control

Our expert engineers understand your products to ensure the quality you expect is delivered to your customers.

Ebook

Learn about the four obstacles OEMs face as they adapt
to the demands of a changing technological world.

Industry Drivers

Tech Data’s repair services keep your customers up and running with minimal downtime, maintaining customer satisfaction and productivity. And while technology failure is inevitable, an efficient repair process and a team of expert engineers can keep your customers functioning at optimal levels.

Depot-repair-of-it-assets
Seamless Experience
Installing-PCB-chip

Quality repairs and responsive service

Product repairs are a key driver of customer experience, and your customers deserve prompt, efficient responses. Our Global Lifecycle Management team is there when equipment needs to be repaired or updated. Our industry-leading repair services team finds the right solutions quickly to ensure overall satisfaction and long-term retention.

Dedicated Resources

Tech Data’s New Program Implementation (NPI) process takes a collaborative approach when repairing your products for your customers. We’ll assign a dedicated NPI manager and team to co-create a project plan that works best for you. Tech Data’s team of experts coordinates the onboarding process, tracking, reporting, document management and instructions – giving your customers a seamless repair experience.

Repair Standards

Our technicians and engineers work with you at a program level to understand what success looks like. We establish KPIs and SLAs that match quality standards, and our metrics and analytics reports are available to you 24/7.

Flexible and Agile

As your technology evolves, we evolve with you. Onboarding new products and sunsetting old, we stay in lock step with your product roadmap and support requirements, even well past a product’s useful life, when necessary.

Systems and Tools
Reviewing-repair-status-reporting

Giving line of sight into your equipment

Tech Data gathers and reviews operational data for an open dialogue about your products. We analyze repair data to look for trends, such as an increase in the number of product repairs. This helps identify possible causes and solutions. For deeper technical analysis, we also offer product-specific root cause analysis services.

PRISM

PRISM is our proprietary shop floor control system. It manages global reverse logistics and depot repairs, offering reporting, inventory and data management, tracking and tracing serial numbers, repair history and shipment tracking—all in a single, personalized portal. PRISM ensures you have the right data at the right time for proper program management throughout the life of your program.

Reporting

We proudly offer reporting that includes a failure analysis (FA) database for accessing and tracking all FA details during the repair process. Our system design maximizes value based on your specific goals, requirements, metrics and KPIs. Track assets, problems, tests and more—then view conclusions and analyses all in a single reporting package.

Testing

We have the technical expertise to amend or edit code to improve products or bring them back online. We routinely work to refine and optimize test automation codes. Our device troubleshooting ensures thorough testing and proper repairs. We offer custom test fixture creation for solid troubleshooting, as well as customer support and manufacturing feedback.

Expertise
Following-testing-best-practices

Best practices through an unbiased approach

Our skilled engineers and technicians work on electronics based on past and present architectures, including the world’s most advanced computing, networking, storage and I/O– down to the board component level. Regardless of the type of technology, we have expert technicians available to test, repair and analyze it. Our unbiased approach ensures accurate, actionable information.

Root Cause Analysis

Whatever the technology, our engineers are skilled experts in failure and root cause analysis (RCA). By taking an unbiased approach, we determine if the asset can be repaired quickly and efficiently. Our experts provide you the feedback you need to make informed decisions on when it’s time to upgrade or update technology—so you can provide the best quality product to your customers.

Environmental Responsibility

Tech Data practices a secure and environmentally friendly scrap process, managing obsolete and excess field repair units (FRUs) of components, including field purges. We go through an authorized remarketing of FRUs or FRU components and deliver NIST and DoD-compliant data destruction and sanitization services. Each solution is custom engineered to fit your customer's environment, ensuring all data is eradicated in the most efficient manner possible, all while protecting the future through environmentally responsible practices.

Safety Controls

We are an organization that follows multiple safety management protocols. Our facilities are equipped with electrostatic discharge (ESD) controls. We define daily check requirements for all users and maintain daily test records online. All safety management practices are documented, and we continually train our engineers on their implementation. We are proud to keep your technology and our team safe, while protecting the future through environmentally responsible practices.

Engineering Expertise

Our team spends their days reverse engineering and repairing at the component level—including the rework or replacement of delicate ball-grid array and fine-pitch devices. This expertise reduces service costs and improves repair yields while extending the service life of legacy products. We follow 5S operational excellence, implementing mature, lean and continuous improvements while applying industry standards to local operations.

Quality Management

We have continually developed, maintained and improved our Quality, Environment, Occupational Health and Safety (QEHS) system for two decades. We built our business to support yours and our practices are compliant with numerous industry standards, including:

  • ISO 9001: 2015 Quality Standard
  • ISO 14001: 2015 Environmental Standard
  • OHSAS 18001: 2007 Safety Standard
  • R2: 2013 Responsible Recycling Standard

Single Provider
Global-asset-repair-team

More services for your customers' needs

Expand your market reach, increase capacity, reduce operational costs and quicken time to market by combining services under a single provider. From design to disposal, integrate component procurement, offer on-site professional services and provide a range of technical assistance, maintenance and remanufacturing services.

Logistics

Tech Data’s logistics centers enable you and your customers' success. Take advantage of our inventory management, delivery and supply logistics, which save you time and money while reducing your risk. Your products are securely transported and tracked, giving you full visibility every step of the way. Our global footprint and forward stocking locations allow us to keep inventory near your customers anywhere in the world, providing your customers with order fulfillment and direct shipment so they experience quick and quality service, every time.

Global Capabilities

We are operational with repair services in every region of the world. Leverage our infrastructure to reduce your overall operational costs, while meeting your customers’ needs.

Facilities

Tech Data’s state-of-the-art facilities can support any technology repair program. We track and manage all product via unique identifiers such as serial number, part number and revision level. Every piece of material we handle is tracked and managed to the highest specifications and quality.

Installing-PCB-chip

Quality repairs and responsive service

Product repairs are a key driver of customer experience, and your customers deserve prompt, efficient responses. Our Global Lifecycle Management team is there when equipment needs to be repaired or updated. Our industry-leading repair services team finds the right solutions quickly to ensure overall satisfaction and long-term retention.

Dedicated Resources

Tech Data’s New Program Implementation (NPI) process takes a collaborative approach when repairing your products for your customers. We’ll assign a dedicated NPI manager and team to co-create a project plan that works best for you. Tech Data’s team of experts coordinates the onboarding process, tracking, reporting, document management and instructions – giving your customers a seamless repair experience.

Repair Standards

Our technicians and engineers work with you at a program level to understand what success looks like. We establish KPIs and SLAs that match quality standards, and our metrics and analytics reports are available to you 24/7.

Flexible and Agile

As your technology evolves, we evolve with you. Onboarding new products and sunsetting old, we stay in lock step with your product roadmap and support requirements, even well past a product’s useful life, when necessary.

Reviewing-repair-status-reporting

Giving line of sight into your equipment

Tech Data gathers and reviews operational data for an open dialogue about your products. We analyze repair data to look for trends, such as an increase in the number of product repairs. This helps identify possible causes and solutions. For deeper technical analysis, we also offer product-specific root cause analysis services.

PRISM

PRISM is our proprietary shop floor control system. It manages global reverse logistics and depot repairs, offering reporting, inventory and data management, tracking and tracing serial numbers, repair history and shipment tracking—all in a single, personalized portal. PRISM ensures you have the right data at the right time for proper program management throughout the life of your program.

Reporting

We proudly offer reporting that includes a failure analysis (FA) database for accessing and tracking all FA details during the repair process. Our system design maximizes value based on your specific goals, requirements, metrics and KPIs. Track assets, problems, tests and more—then view conclusions and analyses all in a single reporting package.

Testing

We have the technical expertise to amend or edit code to improve products or bring them back online. We routinely work to refine and optimize test automation codes. Our device troubleshooting ensures thorough testing and proper repairs. We offer custom test fixture creation for solid troubleshooting, as well as customer support and manufacturing feedback.

Following-testing-best-practices

Best practices through an unbiased approach

Our skilled engineers and technicians work on electronics based on past and present architectures, including the world’s most advanced computing, networking, storage and I/O– down to the board component level. Regardless of the type of technology, we have expert technicians available to test, repair and analyze it. Our unbiased approach ensures accurate, actionable information.

Root Cause Analysis

Whatever the technology, our engineers are skilled experts in failure and root cause analysis (RCA). By taking an unbiased approach, we determine if the asset can be repaired quickly and efficiently. Our experts provide you the feedback you need to make informed decisions on when it’s time to upgrade or update technology—so you can provide the best quality product to your customers.

Environmental Responsibility

Tech Data practices a secure and environmentally friendly scrap process, managing obsolete and excess field repair units (FRUs) of components, including field purges. We go through an authorized remarketing of FRUs or FRU components and deliver NIST and DoD-compliant data destruction and sanitization services. Each solution is custom engineered to fit your customer's environment, ensuring all data is eradicated in the most efficient manner possible, all while protecting the future through environmentally responsible practices.

Safety Controls

We are an organization that follows multiple safety management protocols. Our facilities are equipped with electrostatic discharge (ESD) controls. We define daily check requirements for all users and maintain daily test records online. All safety management practices are documented, and we continually train our engineers on their implementation. We are proud to keep your technology and our team safe, while protecting the future through environmentally responsible practices.

Engineering Expertise

Our team spends their days reverse engineering and repairing at the component level—including the rework or replacement of delicate ball-grid array and fine-pitch devices. This expertise reduces service costs and improves repair yields while extending the service life of legacy products. We follow 5S operational excellence, implementing mature, lean and continuous improvements while applying industry standards to local operations.

Quality Management

We have continually developed, maintained and improved our Quality, Environment, Occupational Health and Safety (QEHS) system for two decades. We built our business to support yours and our practices are compliant with numerous industry standards, including:

  • ISO 9001: 2015 Quality Standard
  • ISO 14001: 2015 Environmental Standard
  • OHSAS 18001: 2007 Safety Standard
  • R2: 2013 Responsible Recycling Standard

Global-asset-repair-team

More services for your customers' needs

Expand your market reach, increase capacity, reduce operational costs and quicken time to market by combining services under a single provider. From design to disposal, integrate component procurement, offer on-site professional services and provide a range of technical assistance, maintenance and remanufacturing services.

Logistics

Tech Data’s logistics centers enable you and your customers' success. Take advantage of our inventory management, delivery and supply logistics, which save you time and money while reducing your risk. Your products are securely transported and tracked, giving you full visibility every step of the way. Our global footprint and forward stocking locations allow us to keep inventory near your customers anywhere in the world, providing your customers with order fulfillment and direct shipment so they experience quick and quality service, every time.

Global Capabilities

We are operational with repair services in every region of the world. Leverage our infrastructure to reduce your overall operational costs, while meeting your customers’ needs.

Facilities

Tech Data’s state-of-the-art facilities can support any technology repair program. We track and manage all product via unique identifiers such as serial number, part number and revision level. Every piece of material we handle is tracked and managed to the highest specifications and quality.

Repair Services Capabilities

Keep your products in your customers’ hands, operating the way they are intended to. Speed and quality go hand-in-hand for our technical engineers repairing your customers’ products and we will keep you informed about your program with real-time reporting and tracking on every part and every product. With our state-of-the-art facilities located across the globe, we are uniquely positioned to provide a broad range of support to your customers.

Repair

The speed and ease of product repair can greatly impact customer satisfaction and loyalty. With Tech Data’s comprehensive repair services, your customers can continue operating seamlessly. Our offerings include:

  • Reverse engineering
  • Test fixture development and programming through automation
  • NTF screening and data erasure
  • Component-level repair at the system and FRU level
  • BGA and fine-pitch device replacement
  • Product upgrades and ECO management
  • Root-cause analysis
  • Cosmetic-specification compliance
Program Management and Reporting

Your program manager is your point of contact, handling all of your repair and refurbishment needs and reducing complexity so you can focus on mission-critical tasks. Our in-house reporting tool offers constant access to give you visibility into your reverse logistics and depot repair operations from anywhere. You also have:

  • SLA/KPI reporting
  • Web-portal access
  • Repair history and analytics
  • Inventory visibility
  • Customer ERP connectivity
  • Shipment tracking
Depot Inventory Management

Take advantage of our flexible supply chain models, inventory management systems, outbound logistics and supply chain management expertise. Our reporting tools help you easily track inventory at each stage. These tools include:

  • Spare parts planning and stocking level maintenance
  • Flexible supply chain modeling, including advanced exchange and configuration to order
  • Forward stocking locations
  • OEM/ODM returns management
  • Compliant e-cycling
Demonstration and Evaluation

In addition to your repair service needs, Tech Data offers in-depot demo/EVAL equipment configuration and deployment programs. Our automated systems and tools can help enable new product sales by delivering a seamless customer experience. This includes:

  • Integration and collaboration with customers, sales and order management
  • Contract administration
  • Inventory management and warehousing
  • Asset tracking, reporting and notifications
  • Packaging and logistics development and support
  • Asset installation and de-installation


Analyzing-reverse-logistics-chain

Business Outcomes-Driven Process

Tech Data’s global lifecycle management services offer end-to-end product and customer lifecycle services with one goal: freeing you to focus on the road ahead. We listen to you, then devise and implement creative solutions to tackle your challenges. Tech Data leverages its global service delivery capabilities to help you succeed and grow.

01

Listening

Tech Data’s Global Lifecycle Management Services team wants to know what you need. Share your goals, and we’ll find ways to help you achieve them.

02

Learning

We ask questions, challenge assumptions, use industry best practices and leverage four decades of experience to fully understand your challenges, so that we can develop the most effective solutions.

03

Design

We work with you to design the best solution that brings your goals to fruition. We leverage internal and external tools, systems and resources, and we consider your processes and tools to achieve optimal results.

04

Implementation

Our proven program implementation approach gets you up and running without disrupting operations. Technology enhancements, transition planning, expert support, exploration of adjacent transformation possibilities and process mapping ensure seamless implementation.

05

Results & Outcomes

Tech Data solves the unique challenges your business faces—reviewing results, gathering feedback and adapting as necessary to ensure we achieve the outcomes you expect.

Why Tech Data? For more than 40 years, we have been consistently in tune with customer needs, despite shifting market winds and changing technologies. Our world-class sales and support team brings deep expertise to every challenge you face—now and in the future. We’ll be here as long as you are.

30+

25M+

$5.3B

60+

Reviewing-repair-status-dashboards

"Tech Data was able to quickly troubleshoot our customer's equipment and repair what was needed. And not only did they make the necessary repairs, they also implemented new techniques to ensure that these failures wouldn’t happen in the future."

VP of Operations, OEM

Resources

depot-repair

Datasheet

Depot Repair for OEMs

Learn More
depot-services-oem

Datasheet

Depot Services

Learn More

Customers are asking for more every day. And we're here to listen.

It all starts with a conversation. So let's talk.

Contact Us