Services for Original Equipment Manufacturers

Achieve your business objectives with Tech Data's product and customer lifecycle management services.

Tech Data works with many OEMs of all sizes to help increase revenue, decrease complexity, expedite time-to-market and reduce costs. Find out how our team can help you achieve your goals and focus on the road ahead.
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Product and Customer Lifecycle Management Services

End-to-end support for your technology

Tech Data will work with you to make sure we deliver the business outcomes you expect by providing a broad portfolio of product and customer lifecycle management services. The Tech Data advantages include: 

  • global capabilities and infrastructure
  • deep subject matter expertise across the complete technology lifecycle
  • access to technical capacity and capabilities around the world
  • a team of knowledgeable customer management specialists 
  • private-labeled solutions across our spectrum of offerings

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Supply Chain Management Services

The strongest link in your supply chain

You know Tech Data as a technology distribution company providing a plentiful supply of the world’s leading products with the best delivery at a fair price. Now, whether you distribute products through us or not, trust Tech Data’s supply chain management services to provide you with powerful alternatives for handling your entire supply chain, allowing you to deploy your own resources elsewhere in your enterprise. Our supply chain services are performed under a “private-label” model so we maintain your brand to your channel and end-customers.

Supply chain management services include: 

  • Inventory management
  • Pricing & promotions
  • Financial services
  • Pre and post sales
  • Warehousing and distribution
  • Order management
  • Transportation management
  • eCommerce

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Configuration and Customization

Let Tech Data set up your equipment to do what your business needs it to do. 

Your customers make a huge investment in your technology, so trust our team to work with you to provide them with the right tools, all set up and customized to get their job done.

Configuration services include: 

  • Networking set-up
  • Bios and firmware updates
  • Software installation
  • Hardware installation
  • RAID set-up
  • Validation testing
  • Imaging
  • Enrollment
  • Customer media duplication
  • Vendor-specific configurations

Customization services include: 

  • Laser etching/marking
  • Asset tagging/serialization
  • Printing and application of unique labels and tags, e.g. UID, RFID, shipping
  • Finish options, e.g. different color hardware
  • Unique accessory management
  • Packaging

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Integration Services

Fundamentals first

Fundamentals like procurement, warehousing, preparation, integration, testing and deployment are crucial to the success of your products in serving end-user customer projects. In a competitive market, you simply can’t afford to have customers experience anything but the best possible outcomes. You need a well-resourced integration partner you can depend upon to get the preparation, deployment and integration of your products done right every time so you can focus on the road ahead.

Integration services include: 

  • Product/system design support
  • Project management
  • First article support
  • Vendor authorized training and certification support
  • Warranty support/spare parts
  • VPN access
  • Custom image, application and operating system loads and test
  • Data genealogy capture and reporting
  • Rack assembly and test across multi compute, storage and networking vendors
  • Cable management
  • Cisco L6 ready (Build to order)
  • Hosted on-site, dedicated servers/storage and hosted customer virtual machines

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Field Services

Your field services opportunities, our resources.

Many of your customers require that you work in their environment to maintain, support, repair or sunset their technology equipment. Whether that's in a single or multiple customer facilities, in remote locations, or built into delivery infrastructure like aerial or underground cabling, Tech Data's field services teams can handle all on-site field requests.

Field services include:

  • Single and multi-site installation
  • Onsite infrastructure and equipment assessments and audits
  • Data center moves and migrations
  • On-site maintenance and support
  • Level 1, 2, and 3 call support
  • On-site erasure of data with certificates of proper sanitization to satisfy regulatory requirements

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Support Services

Great service demands great support

As an original equipment manufacturer, you’re constantly making investments in creating new products, improving existing products and getting those products out to market. However, along with great product must come great support. You certainly want all your users to know they are supported and can get their questions answered. And you may have Level 1 support covered, but wouldn’t it be great to provide a continuous user experience by delivering Level 1-3 resolution within one phone call? Tech Data can help!

Support services include:

  • 24x7x365 call support
  • OEM-certified support programs
  • Service management experts
  • Certified product management
  • Technical training
  • Field technician compliance
  • Service administration
  • Reporting

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Depot Services

Preserve privacy and product value at end-of-life

Optimize the way you manage every asset, from equipment that is on a customer premises to end-of-life products and more. Each of these holds the potential to add value throughout their lifecycle if you manage them properly. The most cost-effective place to extract value out of these assets is at a properly staffed, equipped and certified processing depot. Fortunately, you know somebody in the business; Tech Data.

Depot services include:

  • Reverse engineering
  • Repair and/or refurbishment
  • Data erasure
  • Spare parts management
  • Demo pools and swing gear management

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Customer Acquisition and Enablement

Tap into your instant partner channel

Since the early 1980’s the IT Partner Channel has been an effective and efficient way for IT original equipment manufacturers (OEMs) and software developers to get their products to market. Lately, there has been a boom of solution providers in the channel, making it imperative that OEMs stay ahead of the volume. Tech Data helps you manage an extensive portfolio of providers on your behalf so you can continue to focus on the road ahead.

Customer acquisition and enablement services include:

  • Onboarding
  • Training
  • Inside sales
  • Sales support

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Revenue Growth Services

Leading your channel partners to success

Given the resources, why wouldn’t you manage a channel sales team the same way you’d manage your own direct sales team? Why wouldn’t you want to keep them hungry with incentives while keeping them fed with leads and opportunities? Help them manage their pipeline? Track renewals on services? Sometimes it’s just not feasible to stretch out your resources that much. Let Tech Data be your resource, with a dedicated team that lives and breathes channel management. We'll help you manage your extensive portfolio of partners so you can focus on the road ahead.

Revenue growth services include:

  • Marketing campaigns
  • Pipeline generation
  • Renewals management
  • Business development
  • Customer success support

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1,000+

2,500+

9001:2015

400K+

30+

25M+

$5.3B

60+

200K+

20+

9001:2015

100%

17,000+

30+

3-5

100K+

1K+

17K+

1.5K+

1

1,000+

2,500+

9001:2015

24x7x365

500K+

OHSAS 18001

9001:2015

R2/RIOS

50K+

Triple

300+

1

300+

$4B+

$40M+

Triple

Relevant Content

Tech Data’s Global Lifecycle Management Services were developed to provide OEMs, ISVs, MSOs and others with a complement of services that span from the beginning to the end of the lifecycle of their products.
Top Four IT Channel Partner Problems: An outline and discussion of the challenges you should be working to understand if you are going to derive maximum benefit from your channel.
Reduce operating expense, mitigate risk and deliver an unparalleled quality of service when you trust your product lifecycle operations to your partners at Tech Data.
Tech Data is more than just distribution. Learn about our 3PL and fulfillment services that can help reduce complexity and decrease your time to market.

An electronics manufacturer had challenges related to costs, resource management, lagging customer sales and support functions and more. Just another day at the office for Tech Data’s Supply Chain Management Services team!

When one of the biggest and most well known electronics manufacturers needs to make improvements to their supply chain and distribution channel, who do they call? They call Tech Data, that's who!
Our worldwide resources achieve economies of scale that are hard to beat. Don’t hire bench techs who may often sit idle when global resources are readily available to you.

Reduce operating expense, mitigate risk and deliver an unparalleled quality of service when you trust your product lifecycle operations to your partners at Tech Data.

Tech Data's strategically located facilities across North America put the power of your team within easy geographical reach of your customers.

You need a well-resourced integration partner you can depend upon to get the preparation, deployment and integration of your products done right every time so you can focus on the road ahead.

Reduce operating expense, mitigate risk and deliver an unparalleled quality of service when you trust your product lifecycle operations to your partners at Tech Data.

Tech Data's strategically located network of facilities around the globe put the power of your team within easy geographical reach of your customers, no matter where they're located.

Tech Data will help you respond to customers’ requirements, and our team of engineers gives you ways to expand geographically, augment skills and gain capacity elasticity.
Users will adopt a new system that is properly configured, carefully installed and completely integrated into their overall network environment. And this is where Tech Data’s Global Lifecycle Management Services excels.

Reduce operating expense, mitigate risk and deliver an unparalleled quality of service when you trust your product lifecycle operations to your partners at Tech Data.

You may have Level 1 support covered, but wouldn’t it be great to provide a continuous user experience by delivering Level 1-3 resolution within one phone call? Tech Data can help!

Reduce operating expense, mitigate risk and deliver an unparalleled quality of service when you trust your product lifecycle operations to your partners at Tech Data.

Let Tech Data teach you what you need to know about the five "R's" of depot services: repair, refurbishment, recycling, reclamation and remarketing. Now let us help you with these vital processes.

Tech Data’s Global Lifecycle Management Services’ technicians will dispose of the IT assets while maintaining compliancy, security and value leaving you to focus on the road ahead.
Tech Data has you covered. With our state of the art service facilities located in close proximity, Tech Data is uniquely positioned to  provide a broader range of support to your customers.

Top Four IT Channel Partner Problems: An outline and discussion of the challenges you should be working to understand if you are going to derive maximum benefit from your channel.

Tech Data helps manage an extensive portfolio of providers on your behalf so you can continue to focus on the road ahead. Learn about our systematic approach to acquisition and enablement services.

A large OEM knew that it wasn’t enough just to find new resellers, they needed to properly and efficiently onboard them, welcome them to the partner program and prepare them to be more successful.

To help our OEM customers build successful channel programs, Tech Data’s customer lifecycle management services effectively address every major step along the way.

An OEM customer knew that it wasn’t enough just to find new resellers, they needed to properly and efficiently onboard them, welcome them to the partner program and prepare them to be more successful.

Tech Data has a dedicated team that lives and breathes channel management. We will help you manage your extensive portfolio of partners so you can focus on the road ahead.

"What started out as a handful of Tech Data services employees managing a $12M segment of our channel has become a team of over 100 services professionals that generates more than $4B per year."

Director of Channel Marketing, Electronics Manufacturer

team discussing business in meeting

Customers are asking for more every day. And we're here to listen.

It all starts with a conversation. So let's talk.

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