As the supplier of technology solutions that make businesses run, your solutions are a crucial component to customer success. And your product support and warranties give your customers peace of mind, knowing you’ll respond quickly to their requests for maintenance and support.
However, what happens after the warranty expires? Are you able to offer consistent service throughout the lifecycle of your products? Customer relationships are typically strong at the beginning of a product’s life, but those relationships grow vulnerable over time. Without ongoing maintenance and support services, original equipment manufacturers (OEMs) may lose sight of their customers’ challenges and needs.
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