As the technology industry continues to grow and evolve, companies have to provide their customers with world-class digital services. IDC discusses how outsourcing customer and service management can help them not only focus on innovation and transformation, but keep up with the competition.
This infobrief includes:
- 3rd Platform growth rates
- Options for outsourced services
- Product and customer lifecycle management case studies
IDC is a provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets.