Partnering to enhance customer experience and build customer success
Extreme Networks enjoyed brisk sales of its software, but needed to follow up with customers to learn about their onboarding experience, overall customer experience and cloud subscription renewal process. But the company was working with a limited resources.
Seeking an experienced partner who could work as an extension of its team, Extreme Networks engaged Tech Data Global Lifecycle Management (GLM) to obtain this vital customer information. Discover how GLM’s customer management services team worked with Extreme Networks to understand the information and metrics required, and then contacted the company’s customers for valuable insight into their experience.
In this case study, you’ll learn more about:
The selection criteria that led Extreme Networks to choose GLM
How one successful engagement led to an ongoing partnership
The benefits and outcomes of this customer-centric partnership
How insight into onboarding and customer experience cultivated an enhanced customer success focus within Extreme Networks
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