Think Again Webinar Series: An Introduction to Customer Success — the GLM Way
If you think you know today’s business environment, think again.
With everything-as-a-service delivery models growing, managing customer experience is more critical than ever to retaining revenue and building brand trust. Customer success begins even before initial customer engagement and creates better business outcomes, increased brand confidence and lasting customer loyalty. When end users are engaged, enabled and successfully using your products, your business accelerates even faster toward continued success.
Watch the sixth installment of our Think Again Webinar Series, “An Introduction to Customer Success — the GLM Way,” to learn about customer challenges in today’s environment, GLM’s guiding principles, successful customer experience business models and more.
In “An Introduction to Customer Success — the GLM Way,” you’ll learn about:
The way GLM defines customer success
Proactive versus reactive strategies
The state of customer success in today’s market
GLM’s unique approach to customer success
Benefits and outcomes
Raul Prieto GLM Director of Global Partner Management and Skilled Resources
About the Think Again Webinar Series
The game has changed — as customers expect faster and more flexible solutions, your company must adapt in step, achieving your own digital transformation goals while helping customers achieve theirs. Presented by Tech Data Global Lifecycle Management, this webinar series offers a unique perspective on developing new business models that help accelerate transformation. Released monthly, this webinar series covers the following topics: