As the technology industry continues to grow and evolve, companies have to provide their customers with world-class digital services. IDC discusses how outsourcing customer and service management can help companies not only focus on innovation and transformation, but also keep up with the competition.
This infobrief includes:
3rd Platform growth rates
Options for outsourced services
Product and customer lifecycle management case studies
IDC is a provider of market intelligence, advisory services and events for the information technology, telecommunications and consumer technology markets.