Today’s emerging and mature technology OEMs are facing rapid, continuous industry changes that directly impact their supply chains, including repair services. These changes have created a challenging environment for delivering quality, timely repairs and consistent, reliable customer satisfaction and retention across regions.
Delivering exceptional results for your customers entails implementing best practices to help you achieve those results. With repair services, your main goal is to deliver the right unit/part, at the right location, at the right time, at the right cost.
In this whitepaper, you’ll learn more about:
- Repair industry changes and preparing for the future
- Customer expectations and what they mean to your business strategy
- The importance of data and laying the foundation for flexible programs and reporting