Global Multi-Vendor Solution

Deploy, maintain and support your technology on a global scale

Optimize your services and enhance your customer experience by partnering with Tech Data Global Lifecycle Management (GLM) to provide maintenance and support, deployment and revenue retention services that go beyond your customers' expectations.

Scale your workforce with a single global partner

If you think your customer experience can’t get any better, think again. Through a white-labeled, non-competitive approach, GLM protects your brand reputation while delivering holistic support services to your customers. Leverage our multi-platform–certified support experts to help implement, migrate, deploy, maintain and support your technology on a global scale to keep your customers connected.

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Maintenance and Support Services

Maintain customer engagement with your brand throughout and beyond the support contract for all your in- and out-of-warranty maintenance and end-of-service-life support needs

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Deployment Services

Maximize IT value and allow your customers to experience all the benefits of their technology investments with multi-platform–certified IT experts managing your multi-site deployment and migrations on site or remotely

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Revenue Retention Services

From renewing contracts and upgrading assets to upselling and cross-selling, we help keep your brand top of mind, maximize lifetime value and deepen customer relationships — leaving no opportunities behind

Global multi-vendor solution capabilities

Retain your customers by going beyond traditional support to give them the best possible experience. GLM facilitates the support of various technologies by delivering a global multi-vendor solution under your badge or ours, helping to reduce complexity — even in a variety of infrastructures. Serving as trusted advisors and customer advocates, our dedicated client success team provides compliance oversight and ensures the right resource engagement at the right point in the customer journey — ultimately delivering service excellence, a best-in-class customer experience and successful, long-term business outcomes.

Maintenance and Support

GLM is your single provider for all in- and out-of-warranty IT maintenance and support, wherever in the world your customers are. Our highly trained engineers and technicians have more than 2,500 certifications in multi-vendor technologies to maintain your customers’ technology lifecycle needs, ensuring no unauthorized third parties compromise the integrity of your products. Maintenance and support capabilities include:

  • 24x7 onsite hardware maintenance support
  • GLM-owned or customer-consigned inventory management
  • 24x7x365 Global Technical Assistance Center (GTAC)
Deployment

Scale your workforce by leveraging a team of deployment experts to implement technology in your customers’ environments quickly and efficiently. From basic “rack and stack” setups to advanced deployments and rollouts, GLM’s end-to-end, scalable deployment capabilities enhance your reputation and free up your technical resources. Global deployment capabilities include:

  • Implementation
  • Integration
  • Installation
  • Migration
  • Consulting
  • Staff augmentation
  • Remote capabilities
Revenue Retention

Loyal customers are the result of great solutions and positive experiences. Keep your customers satisfied with their technology purchases while also proactively capturing revenue for your business. With GLM already deploying and maintaining purchases in your customers’ technology environments, we can easily connect your partners and customers with the right incentive programs and campaigns to keep them in your pipeline or bring them back into your ecosystem. Revenue retention capabilities include:

  • Renewals management
  • Software license compliance
  • Upsell and cross-sell activities

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A new kind of multi-vendor technology partner

GLM brings you the infrastructure and expertise you need to offer your customers the end-to-end solutions they need to succeed throughout the full technology lifecycle. Improve agility, maximize value, increase visibility across revenue streams and free up your resources to focus on transforming your business.

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