Accelerate Transformation Solution

Complete product and customer lifecycle services to accelerate your business transformation journey from hardware to everything-as-a-services (XaaS)

Leverage Tech Data Global Lifecycle Management (GLM) as your single, white-labeled, global strategic partner to fast-track your transformation by outsourcing services while maintaining a consistent customer experience.

Simplify your services operations

Accelerating your transformation from hardware to XaaS while providing a consistent customer experience is a significant challenge. However, you can take on the XaaS transformation with more agility and simplify operations by partnering with an industry-leading technology partner. As an expert in global services delivery, GLM can assume all or part of your product and customer lifecycle support operations so you can reinvest those resources and capital into other core business areas.

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Accelerate Transformation Solution capabilities

The market has shifted, and your customers expect exceptional service at an even faster rate. To keep up, you need a single services delivery partner you can trust. Supplement your existing operations with GLM's end-to-end lifecycle services for both your product and customer needs — empowering you to sharpen your focus on key transformation initiatives.

Integration

Design and build products by leveraging our team of experienced, OEM-agnostic engineers to handle your integrations, configurations and customizations — from complex solutions to endpoint devices — all aligned to your customers’ unique specifications.

  • Product design
  • Complex converged assembly
  • Endpoint device configuration
  • Test environment and prototyping 
Deployment

Utilize GLM's global resources, scalable capabilities and deployment experts to implement, migrate and install your technology both quickly and efficiently, maintaining the integrity of your products and enabling your customers to enjoy all the benefits of their technology investments from day one. 

  • Implementation
  • Integration
  • Installation
  • Migration
  • Consulting
  • Staff augmentation
  • Remote capabilities
Maintenance and Support

Maintain business continuity and exceed customer expectations with our multi-platform–trained technicians who deliver world-class, white-labeled services for all your in- and out-of-warranty maintenance and end-of-service-life support needs.

  • 24x7 onsite hardware maintenance support
  • GLM-owned or customer-consigned inventory management
  • Forward and centrally stocked inventory
  • 24x7x365 Global Technical Assistance Center (GTAC)
Repair

Maximize the value of your customers’ product purchases with efficient, flexible and comprehensive repair services that cover the full range of global logistics and are backed by time-tested processes and an expert team of engineers and technicians.

  • Reverse engineering
  • Component-level repair
  • Root cause analysis
  • Program management and reporting
  • Depot inventory management
  • Demonstration and evaluation
Supply Chain Management

Optimize your supply chain, provide an unmatched customer experience and meet global demands with GLM’s industry-leading suite of powerful, flexible supply chain management capabilities — no matter where your company is on its transformation journey.

  • Inventory management
  • Pre- and post-sales support
  • Warehousing and distribution
  • Transportation management
  • Order management
  • E-commerce
  • Import and export management
Customer Success

Generate unstoppable momentum in customer interest with GLM keeping your customers informed, supported and successful in using your products through our robust end-user support, streamlined buying processes, proven metrics and proactive time-, event- and value-based interactions.

  • Relationship management
  • Business development
  • Concierge support
Revenue Retention

Capture every opportunity for revenue while also developing long-term, loyal customer relationships through GLM’s full-lifecycle approach to continual customer engagement — from opportunity identification and contract positioning to warranty monitoring and sales campaigns.

  • Renewals management
  • Software license compliance
  • Upsell and cross-sell activities

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Proven success with GLM

It’s time to think again about your own journey’s destination and how the right strategic, global partnership can help get you there. GLM works with companies like Sharp Electronics and Fujitsu America, Inc. to fundamentally transform business strategies by entrusting our experts to take over their services operations. If you think you need to do it all, think again.

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