Technology Maintenance Services from Tech Data

IT Maintenance Services

A customized maintenance program designed with your customers in mind. Extend the useful life of your customers’ IT assets with a single maintenance provider. Shyft Global Services' team of OEM-certified, vendor agnostic technicians provide your customers with in-or-out of warranty and end-of-life support for their server, storage and networking devices.

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Create a maintenance program that your customers need, delivered by a service provider you trust.

Maximize your customers’ technology investments by keeping their data center equipment up and running. We have the ability to handle all of your customers’ on-site and remote maintenance needs— in a single or multiple locations—all under one contract. Choose a trusted partner to deliver maintenance services on your behalf.

Increased Revenue

Shyft never competes for your customers. We bring them back to you for hardware refresh.

Human Capital Release

Reduce costs and free up resources by partnering with an authorized maintenance provider.

Extended Product Life

By using certified OEM parts, your customers will keep brand compliant parts in their environment.

Reduced Complexity

By utilizing a single maintenance service provider to handle all your customers’ IT infrastructures.

Global Reach

Multi-regional coverage giving you the scale and reach you need to expand your business.

Go beyond traditional maintenance coverage models when you make your own with Shyft. We deliver highly responsive maintenance capabilities that ensure your customers’ IT infrastructures are fully operational at all times.

Build Your Own Maintenance Program

Whether your customer equipment is moving off OEM warranty or they are ready for a complete IT refresh, we have their IT assets covered. You choose the coverage types and OEM technologies to be supported, and we deliver exceptional services every time.

Mix and Match Coverage Types:

Break/fix
Pre-paid services
Cisco last-day-of-support (LDoS)
Co-terminus
Preventative care
In-warranty or post-warranty support
End-of-life support (EOL)
Multi-vendor support (MVS)

Third Party Maintenance Services Support Agent

Consistent Delivery Capabilities:

1. 24x7x365 Technical Assistance Center (TAC) with L1-L3 support

2. Same-day and next-business-day (NBD) service level agreements (SLAs) to keep your customers up and running in an efficient and timely manner

3. Reporting and analytics to give you visibility into your customers’ environment

Never Compete for Your Customers

Notice a difference in maintenance support when Shyft delivers. We have your best interest in mind by operating as channel exclusive. We keep you close to your customer and keep third party maintainers out of their environment.

Become a Partner Today

Shyft has the global infrastructure in place with certified technicians to provide your customers with exceptional maintenance services and support. We’ll deliver the support where and when your customers need it most—under your badge or ours.

1. Sign

When you sign Shyft as your preferred maintenance service provider, we manage all of your customers’ maintenance needs under one contract. This way, you keep third parties out of your customers’ infrastructure while maintaining visual into their IT environment.

2. Customize

Start creating your customized maintenance coverage plan to maintain your customer infrastructures with a seamless experience. Our program managers will generate escalation paths and an easy purchase ordering process to keep your customers up and running.

3. Deliver

When it’s time for a technology refresh, our technicians are close to their technology and we are close to you, always bringing your customers back. Turn risk into opportunity when Shyft delivers maintenance services on your behalf.

Increase Your Geographic Footprint With Shyft

Expand your geographic footprint to meet your customer base, wherever in the world they are. Instantly increase your headcount without adding additional cost to your business. When you partner with Shyft, we become a part of your team. We’re a global team with certified technicians in every corner of the globe, ensuring your customers’ maintenance needs will be taken care of and delivered.

Why Shyft

For more than 45 years, we have been in tune with your customer’s needs, delivering the services they need while augmenting your portfolio. Our world-class sales and support team brings deep expertise to every challenge you face—now and in the future. We’ll be here as long as you are.

100+

OEM technologies supported

<1%

parts failure rate

9K+

OEM certifications

60+

countries served

“In all my years of working in IT I have NEVER encountered a company whose client service is as good as Tech Data’s, and I mean that. Thank you for everything you all do for us. I wouldn’t have it any other way. You guys are tops.”

Service Manager, HPE ServiceONE

Learn how Shyft's maintenance services can help your customers

Datasheet

Maintenance Services

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