Support Services

Along with great solutions comes great support.

Team speaking with customer and providing Level 1, 2, and 3 support.

Take customer support to the next level

Level 1, 2 and 3 technical support services

Our Technical Assistance Center provides value-added services for your customers, eliminating the need to develop these capabilities in-house. No matter what your product or service solution is, it probably involves an end-user client device, servers and a network, meaning you need to provide support at each of those levels. Let us provide the support while you focus on the road ahead.

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Learn about our complete portfolio of product lifecycle services.

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Support Services Capabilities

Technical Assistance Center

Tech Data's OEM-certified technology specialists can provide Level 1, 2 and 3 support services, responding to your customers on your behalf with the right solution based on any combination of products and services.

Endpoint and User Support

Tech Data's TAC specialists have the tools and knowledge to remotely ensure that your customers' end-user devices are functioning optimally while maintaining user access security protocols. 

Server
Support

No matter where your servers are — on your premises, in a colo or in the cloud — or how complicated your infrastructure is, Tech Data's TAC constantly monitors your servers and storage to minimize downtime.

Network Management

Tech Data uses remote network monitoring to keep a careful eye on every component of your customer’s network. We see anomalies and remediate them before they become outages and disrupt business. 

"We would spend countless hours providing Level 1 support to our clients. Now, Tech Data took that off our plate, so my engineers can focus on our core business."

CEO, Managed Services Provider