Services for Solution Providers

Scale your reach, capabilities and investments with product lifecycle management services.

You know Tech Data for its expertise in products. Get to know us for our services too. We can help you expand your reach, augment your skills and enhance your profitability. 
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Product Lifecycle Management Services

Provide end-to-end product support

Whether you are looking to augment your services or completely outsource them, Tech Data will work with you to make sure we deliver the business outcomes you expect. Our product lifecycle management services are tailored to seamlessly fit within your portfolio of offerings. You gain these advantages by partnering with Tech Data: 

  • global capabilities and infrastructure
  • a deep expertise across the complete technology lifecycle
  • access to technical capacity, capabilities and geographic reach

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Configuration and Customization

Let Tech Data get your customer's technology ready to get the job done.

Your customers make a huge investment in technology, and they want to realize the benefits of their purchases as quickly as possible. Tech Data can help make your solution plug-in ready.

Configuration services include: 

  • Networking set-up
  • Bios and firmware updates
  • Software installation
  • Hardware installation
  • RAID set-up
  • Validation testing
  • Imaging
  • Enrollment
  • Customer media duplication

Customization services include: 

  • Laser etching/marking
  • Asset tagging/serialization
  • Printing and application of unique labels
  • Tagging, e.g. UID, RFID and shipping
  • Finishing options and custom skins
  • Unique accessory management
  • Custom packaging

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Integration Services

Never fail on the fundamentals

Fundamentals like procurement, warehousing, preparation, integration, testing and deployment are crucial to the success of your customer projects, and always will be. But in a market as competitive as IT, you simply can’t afford to be distracted from your specialties. You need a well-resourced integration partner you can depend upon to build your solution into each company's infrastructure the right way every time so you can focus on the road ahead.

Integration services include: 

  • Product/system design support
  • Project management
  • First article support
  • Vendor authorized training and certification support
  • Warranty support/spare parts
  • VPN access
  • Custom image, application and operating system loads and test
  • Data genealogy capture and reporting
  • Rack assembly and test across multi compute, storage and networking vendors
  • Cable management
  • Cisco L6 ready (Build to order)
  • Hosted on-site, dedicated servers/storage and hosted customer virtual machines

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Field Services

Expand your reach, skills, and capacity

With constantly rising complexity and the torrent of new technologies entering our markets, it’s impossible for any one solution provider to have enough expertise to handle the broad scope of solutions their customers need. Some may be services you are not staffed to provide, or your customer may require service in locations you do not have presence in. No matter if you need to augment your team or completely outsource your solutions, Tech Data will help you respond to customers’ requirements and be where your customers need us to be. Our team of engineers gives you ways to expand geographically, augment skills and gain capacity elasticity.

Field services include:

  • Single and multi-site deployments
  • Install, move, add, change (IMAC) services
  • Data center moves and migrations
  • On-site maintenance and support
  • Level 1, 2 and 3 call support
  • Direct hire and contract-to-hire staff augmentation services

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Support Services

Great service demands great support

You certainly want all your users to know they are supported and can get their questions answered. But as a businessperson, do you really want your top engineers and developers on the phone with Level 1 support requests? That’s where Tech Data can help. We provide value-added Technical Assistance Center services for your customers, eliminating the need to develop these capabilities in-house. No matter what your product or service solution is, it probably involves an end-user client device, servers and a network, meaning you need to provide support at each of those levels. We'll take care of it.

Support services include:

  • Level 1, 2 and 3 support 24x7x365 
  • Team of OEM-certified specialists
  • Endpoint and user support
  • Server support
  • Network management

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Depot Services

Preserve privacy and product value at end-of-life

Extending the useful lifecycle of IT equipment investments, maximizing value at end of product life and preserving data integrity and privacy are among your customers’ goals as their assets enter an end-of-life phase and they look to begin a refresh cycle. However, providing those additional services can be timely and costly to you. Tech Data helps you provide additional value to your customers while saving you the cost of providing these services in-house.

Depot services include:

  • End-of-life extension and management
  • Secure data erasure
  • Responsible and compliant e-cycling

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Grow your business with our channel programs

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Tech Data helped set up server and network connections in a hospital with no impact to employees, visitors and most importantly, patients.

Tech Data helped set up server and network connections in a hospital with no impact to employees, visitors and most importantly, patients.

Tech Data’s Global Lifecycle Management Services can partner with solution providers offering digital signage services to scale their reach, capabilities and investments.

Tech Data is the first distributor authorized to deliver HPE Partner Ready Services for both installation and support to the reseller community.

No matter what your service solution is, it probably involves an end-user client device, servers and a network, meaning you need to provide support at each of those levels. That's where we come in.

Learn more about the capabilities and offerings of Tech Data's Product Lifecycle Management team and how we can help you focus on the road ahead.

Let Tech Data teach you what you need to know about the four "R's" of depot services: refurbishment, recycling, reclamation and remarketing. Now let us help you with these vital processes.

Our customer, an internationally recognized consulting firm, needed to keep one of their biggest accounts, a state government, networked and connected. Tech Data got the job done and more. 
Tech Data offers IT asset disposition services to help you provide end-of-life support for your customers that are secure, compliant and environmentally friendly and that you may even reclaim value from.

"We really appreciated that Tech Data had people with experience with wireless technology and had a deep bench of experts who had worked in a hospital environment. It was easy to work with them to solve our customer's problem."

VP of Professional Services, Solution Provider

team discussing business in meeting

Customers are asking for more every day. And we're here to listen.

It all starts with a conversation. So let's talk.

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